Written by Jim McBride Panel The contact center – or call center, as the terms are interchangeable – is the critical hub for serving clients/customers across multiple channels for nearly every organization large and small. Live-agent, chat, email and social media links consumers through thousands and thousands of interactions with the contact center. In the […]
Connecting professionals in career transition with hiring companies and quality resources.
Written by Julia Churan Jessica Pierce, CEO and Founder of Career Connectors, opened the July 23 event by welcoming everyone to the event with positive encouragement and an explanation of the change in format for the day. It was a unique workshop-style format that allowed job seekers an opportunity to learn a strategy for shining […]