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1/3/18 – How to Deal with Challenging Situations and People

Jan 4, 2018

Gloria Peterson How to Deal with Challenging PeopleKeynote

How to Deal with Challenging Situations and People with Diplomacy and Civility

Gloria Petersen

Have you ever wished you could wave a magic wand and everyone would be respectful, civil, and accommodating? Well our gracious keynote speaker, Gloria Petersen, declared the audience would receive their wand during her presentation! It’s more important than ever to deal with people, situations, and one’s own behavior with diplomacy, dignity, finesse, tact, and civility. An essential requirement to accomplish this is to remain calm and not react to stressors. If you are able to get beyond your fears, bypass resentment and resist anger, you may stay in control.

When you are in control, you can meet everyone’s basic need to be respected, validated and liked regardless of their behavior. The first step is to select the appropriate interaction tool: diplomacy, finesse, tact, civility or dignity. Gloria provided some great examples of situations that may arise, and facilitated small group discussions around each of them. The audience presented some great ideas for handling each scenario, then Gloria added her input. She also provided these relevant quotes:

“Diplomacy is the art of letting somebody else have your way.”

~David Frost

“It’s best if you can do things with a sense of humor and finesse.”

~Eartha Kitt

“Tact is the art of making a point without making an enemy.”

~Isaac Newton

“Freedom is the open window through which pours the sunlight of the human spirit and human dignity.”

~Herbert Hoover

“Politeness and civility are the best capital ever invested in business.”

~P.T.Barnum

Hiring Companies

Supreme Lending

Darin Dow, Business Development Manager

Unfortunately, Darin was detained at home with an illness. We wish him a quick recovery! Supreme Lending is looking for individuals interested in the following positions: Branch Manager, Producing Branch Manager, Licensed Loan Officer, Loan Officer Assistant, and Processor. Darin can be reached at darin.dow@supremelending.com or (480)677-9809.

Maricopa Integrated Health System

Brian Westerberg, Recruitment Manager

Maricopa Integrated Health System (MIHS) has a long history in Arizona, starting with a needs based facility in 1877. It has grown into the largest teaching hospital in the valley, with 69% of Residents staying to practice in Maricopa County. There are several facilities now including a 650+ bed acute care facility, 13 family health centers, 2 behavioral health facilities, an Adult & Pediatric Level I Trauma Center, and the Arizona Burn Center.

Benefits at MIHS include Medical, Dental, Vision, Life Insurance, Pet Insurance, Legal Plan, Telemedicine, Retirement Plan Options and more. Current openings, updated online here, include Application Systems Analyst, Behavioral Health Technician, Clinical Nurses, Cost Accountant, IT Security Engineer, Spanish Interpreter, Payroll Specialist, Medical Assistant and Coding Supervisor.

Staff Logic

Deanne Desautels, President

Unprecedented for our events, Deanne also had to cancel her appearance at this event. We wish her well! Staff Logic and Accounting & Finance Professionals are two staffing firms that offer opportunities in a variety of industries, including Accounting/Banking/Bookkeeping/Credit (AF Professionals) and IT/Engineering/Customer Service/Software Sales/Medical/Marketing/Admin/HR (Staff Logic). Contact recruiter@afprofessionals.com or (602)306-4473 for your free staffing evaluation.

State Farm

Molly Romine & Alana O’Neal, Talent Brand Ambassadors

State Farm’s mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.  They have expanded so that Arizona accounts for 10% of their total employees, around 6,700 currently. Benefits include great pay, Time Off, Financial Planning & Retirement, Training & Development and more. Open positions include Legal, Compliance and Risk Management, Underwriting and Actuarial, Marketing, Claim Associates, Java Developer, Part Time Customer Service, Public Affairs Specialist and Technology Director. State Farm is offering 90 minute information sessions onsite for people interested in learning more about their company, culture and opportunities. Contact Molly for an invitation.

Resources

Goodwill of Central & Northern Arizona

Carter Ellis, Employer & Community Relations

Goodwill is proud to have helped a total of over 45,000 people find employment last year! They have career centers throughout the valley ready to support people looking for a new career. For more information, visit their website.

 

 

Sheila

Filed Under: Event Recaps Tagged With: Supreme Lending, MIHS, Goodwill of Northern and Central AZ, Gloria Petersen, Staff Logic, State Farm

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Career Connectors offered me a one-stop-shopping capability for all of the coaching, resources and connections I needed to perfect my job searching skills.  The package of services, and support I found while attending these workshops over the past 7 months was unique to, and more productive than any other networking venues I attended. I am thrilled to share that I’ve landed with B/E Aerospace in Tucson.  I recommend to all Job Seekers to find out what works for you, and exploit it for best r… Read more
Aidan F.
Networking helps, especially when you do not directly know anyone at a target company. I have attended 4 of your meetings and at one of them a company representative and recruiter presented. I was already familiar with this company, but she also said some other things in the presentation that made me take notice and created more interest on my part. I spoke with the recruiter at your event and she followed up the next week and from there I went on several phone interviews and on site interview t… Read more
Todd S.
I just wanted to reach out to you and say Thank you to you, Career Connectors and the whole Team! So let me explain why, while I’ve known of Career Connectors for many years, I never thought that I would need employment services or guidance before. On September 19th 2019 I found myself being let go from my job. I later the next day saw the Career Connectors event at Central Christian Church Gilbert Campus coming up on Facebook and signed up for it. While attending my first Career Connectors even… Read more
Brian P.
I took advantage of Career Connectors when I found myself unexpectedly out of work and back in AZ.  The ease in using their website to locate meetings and identify subject matter at their weekly meetings kept me informed and engaged.  Their meetings are interesting and provide relevant and useful information toward getting into the right job.  They say that a network event is what you make of it … with Career Connectors they create the events and provide the resources you need to land your next … Read more
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Alicia
I want to follow up with you about the position I had hoped to get. I got it! And thanks to Jack Milligan’s Salary Negotiation talk, for the first time I didn’t feel like an idiot when I accepted a job. No one else offers that kind of information.  Thank you for all you do. I appreciate your efforts to bless others.  May you and yours be blessed every day. Thank you for everything,
Cheryl
Thank you, Jessica. Although I wasn’t able to meet you personally, I was able to see you working with another applicant and was impressed with your efforts and the excellent platform that your team presented. Thank you very much.
Luis R.
A good friend told me of her success using Career Connectors networking.  She landed an interview and later, a job in her field, after attending one networking event.  So, when it was my turn, I had to check it out. I was starting to get the blues about being unemployed but the speaker lifted me out of the dumps and put my life back in perspective. So many people were there to help and offer support!   Just by networking that day, I was given a job lead that has led to two interviews and a… Read more
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Irene
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