Written by Jim McBride
From donut designer, grocery bagger, delivery driver, bank teller, restaurant server all the way up to casino accountant and business executive. This is the unique career journey of Jennifer Mellor, Chief Innovation Officer for the Greater Phoenix Chamber.
Your career arc may not include a yummy role in donut design like Jennifer’s, but her journey may help explain the fundamental change in the way companies are doing business and the expectations for career professionals to adapt and thrive.
How is the Future of Work Changing?
Start with the gig economy. Uber, Airbnb, freelancing and independent consulting are just a few of hundreds of examples where workers don’t want to be tied to a company or specific job and are using their own resources to generate income by gig.
Also, many companies are decentralizing their workforce and have liberated employees from the office cubicle farms. Technology has enabled work teams to connect from remote home offices and coffee shops across the globe.
It was once an expected career accomplishment to be employed with one company for 35 to 40 years. But, the motivation for staying or leaving for the next big step in a career journey has evolved. Today’s professionals tend to be focused on the type work they do and not an actual job. People are more personally mission-driven and seek opportunities to quench a thirst for life-long learning.
Industries and Hiring Demand
Statistics from the Maricopa County Bureau of Labor Statistics show the local industries with the most workers are restaurant/hospitality, healthcare, construction, local government, IT and financial services, among many others.
Occupations in high demand include customer service representatives, retail sales, registered nurses, operations management, office clerical and food prep. Although many are entry level, these roles are in such high demand they often serve as a gateway for career pathways.
Here’s encouraging good news for job seekers: An imbalance exists between the local industry demand for hiring and the supply of available skilled workers. Seasoned mid-level professionals with qualified transferable skills in business management, customer service, marketing, healthcare, engineering, technology and transportation are all in very high demand in the Phoenix area.
Jobs Replaced by Technology
The smartphone has replaced that old thing called a phone booth. Instead of a worker collecting all of those quarters from pay phones, developers are creating apps for the iPhone. It’s challenging to grasp, but the tech trend will continue as artificial intelligence and automation could replace lawyers, journalists, chefs, financial analysts, musicians, customer service representatives and data entry clerks.
Experts say that perhaps 30% of today’s jobs will be automated in the future, which means your technical skills and education requirements will likely become more important than ever.
However, soft skills will continue to endure and will be always be in demand through the job evolution. Hiring companies still look for strong communication, time management, conflict management, change management and storytelling skills. Artificial intelligence cannot replicate or fit into workplace culture.
So, keep evolving and remain relevant. Your employability skills will be in demand for change in 2020 and beyond.
The USAA Mission – The mission of the association is to facilitate the financial security of its members, associates and their families through the provision of a full range of highly competitive financial products and services. In so doing, USAA seeks to be the provider of choice for the military community.
- Located in North Phoenix
- 5000 Phoenix employees, 35,000 overall
- Maternity/paternity paid leave, 12 weeks for each
- Wellness Program – fitness center
- 401k match – up to 8%
- Performance related bonus opportunities
- Education assistance – available day 1
- 30% of new hires are veterans or military spouses
- Looking for caring, passionate, approachable, authentic, dynamic, intuitive and empathetic individuals
Customer Service Representative
Adjuster – entry level
Java Software Engineer
Protective Security Officer II
- Founded in 1945, corporate headquarters in Phoenix
- 32,000 team members nationwide
- 100,000 trucks, largest fleet in the world
- 20,000 independent dealers and over 1,900 company-owned U-Haul Moving and Storage Centers
- Industry leader in do-it-yourself moving, self-storage, moving supplies, propane and custom hitches
- 401k and stock share plan
- Medical, dental, vision insurance, prescription savings plan
- Home and auto insurance, U-Haul kids’ program
Customer Service – Contact Center
Sales – Contact Center
Accounting – Corporate
Project Manager – Corporate
Brighton College is about creating the ultimate learning experience and driving employability skills for the working/non-working and the underserved.
Dreams fulfilled through better learning
We are proud to launch this new partnership with Career Connectors to offer the best support from both organizations from enrollment to employed.
We believe this starts by identifying your natural talents through behavioral and skill-based surveys and assessments. With this knowledge we help you identify a customized learning pathway, then leverage innovative technology to deliver these in-demand courses and programs that lead to improved employability skills:
- Technical Support
- Cyber Security
- Medical Billing and Coding
- Pharmacy Technician
- Web & Graphic Design
- Computer Aided Drafting & Design (CADD)
- Short-term Allied Health Certificate Programs
- Short-term IT Certificate Programs
- Customer Service Certification Programs
Student and Career Services Support (resume help, mock interviews) for your journey.
Online, at your own pace!
30% Career Connectors discount on already affordable programs. Payment plans available.
Jessica Pierce encouraged all attendees to make full use of the career transition resources, speaking with the hiring companies, utilizing the professional resume writers, connecting with the LinkedIn coaches, getting a business portrait and taking the free DISC Assessment. Jessica also thanked the many partners and volunteers who supported the first-ever Career Connectors event held at GCU during the evening hours. The next gathering is Tuesday, November 12th at 9:00 am in Gilbert. Sheila Coulam will present “Confront Change with Confidence.”