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Goodwill of Central & Northern AZ

12/04/19 – Getting Comfortable with Being Uncomfortable

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Written by Gary Matsuda
The U.S. Navy SEALs have a saying: “Get comfortable being uncomfortable.” While not as harrowing as preparing for combat, the thought of networking still gets our insides twisted up in knots.

Keynote

Cary Pfeffer spoke to Career Connectors and called on us to get out of our minds and out the door and ready to build new connections. Cary brings a cumulation of 15 years as communication consultant with Clearcom Consulting and 20 years as a news anchor and reporter delivering news worthy stories to the public. You’d think with a career in broadcasting and speaking publicly that he’s a natural at people skills. But that wasn’t always the case. Especially in his early career, Cary was uneasy about using a network to build his career. Yet recognizing this and intentionally working to improve his professional skills and continually moving forward enabled him to take his career to higher levels.

Get out and Expand your Pool of Contacts!
Woody Allen said, ”80 percent of success is showing up.” So here’s to those who show up at Career Connectors’ meetings! Go ahead and get out there. Don’t wait until you’re in the mood to mix it up a bit with new people. Cary says no one will ever know who you are if you don’t put in the effort to be seen and become known.

Get Out and Learn Something New!
We learn best when we experience something novel, out of the ordinary, even when we’re a bit uncomfortable. Who knows who you’ll meet, or what you’ll learn from other’s experiences? In addition, you could gain valuable insights about what’s going on in your field and how you might be able to contribute or where you’ll need to improve. In a networking meeting, this is perfect for doing that in a low-risk environment.

Expand on Who You Know!
As Cary mentioned, no one will know you if your professional and social circle is closed. The more people you know, the more likely you’ll find the right people who can introduce you to the next big opportunity. Cary stressed that if anything, this is could be your most important take-away. During his career Cary worked with 3 professional agencies and despite that their specialty was to find him clients, not even one provided him with new work. Yet 60% of his business came from just 3 personal contacts. Go figure.

Before You Go Have a Plan
You shouldn’t go to a networking event empty handed. But that doesn’t mean fill your plate with hors d’oeuvres. What you should bring is your crafted story that would be of interest or helpful to potential contacts. The best meetings may have a theme, niche or curation that will give you a better idea of what kind of people will be there and so you can adjust your story accordingly. Knowing who might be there will help you decide if this could be a potential gold mine of clients/employers or not a good use of your time.
The best way to find out if your story will really connect is to try it out on new people who don’t really know you. On occasion you’ll fall flat but with practice, these in-person encounters will get you closer to the right people. Observe people’s reactions so you’ll know what best gets your message across and if necessary, fine-tune it so you can be even better next time. Did your pitch seem too long or not long enough? Does it solve a problem? Do you even have the right audience? It may take a few tries to get it right, but a potential employer can expect any candidate worth his salt to be able to tell a story that will resonate. Just don’t wait to test it out during a high stakes job interview!

What’s in a Name?
While you are your own favorite person and the most important thoughts ever imaged run through your head, never assume people will remember you, let alone remember your name. Help them along so they can more easily associate you with that personal label that you call your name.

Time Yourself
Balance your time so you can not only provide your input but also give others time to speak. Remember showing up is 80% of success? Respect the effort of others who also made the effort to show up (just like you did). Appreciate that they may not want to spend the whole event with you when there are dozens of other potential connections in the room.

Don’t Be a Card Dispenser
You’re more than a resume or LinkedIn profile. Likewise, the personal impression you make is more important than the 3 ½” X 2” card stock you’ve got in your pocket. As important as these resources are, don’t rely on a great looking business card, LinkedIn profile or resume to do the relationship building for you. Listen more than you speak, ask how you can be helpful. As Cary puts it: ‘Don’t be a serial card dispenser’ which could project an insincere impression or that you might be even a bit pushy. Instead, when you meet someone who could be a valuable connection, turn the tables and ask for their card.

After the Meeting
Make notes on who you’ve met. Now that you have their card, you can make notes on that and follow up with them as promised.
Because of our dependence on electronic apps, you’ll stand out if you make quick follow ups with the people you want to continue a relationship with. Handwritten notes? Who does that anymore? Why now you do of course!
Resources for more help from Cary Pfeffer:
• NoAppBook.com
• @CaryPfeffer

Hiring Companies

Century Link, Lisa Allen, Sr. Recruiter
Careers at Century Link let you get more out of your sales career. At Century Link you get work/life balance – there’s no working late nights, no weekends. There’s paid vacation, holidays, tuition reimbursement and generous medical, dental, vision coverage for your family.
Open positions:
Account Manager II – Outbound Sales
The Account Manager II-Outbound Sales Representative is responsible for growing revenue in the Small Business Accounts sector. The right candidate will possess the ability to place outbound calls daily to new and our existing Small Business clients. Must be able to effectively present sales recommendations to new account prospects and cultivate new opportunities within existing accounts.
Center Sales and Service Associate – Small Business
The Center Sales & Service Associate responds to phone calls in a fast-paced inbound contact center promoting and selling CenturyLink products and services to our Small Business clients. Successful Center Sales & Service Associates must respond with a high sense of urgency while providing extraordinary customer service. This will include answering questions regarding client accounts, fulfilling orders as well as troubleshooting problems. Our goal is to assist our clients with a first call resolution.

U-Haul, Alex Taylor Corporate Recruiter
U-Haul vehicles are everywhere. You can find them in far off places and accessible all over the United States and Canada so that they have a central headquarters doesn’t easily come to mind. But they do and it’s right here in Phoenix!
Their job opportunities cover a wide range of professions too. There are openings in every field including IT, field work and at corporate headquarters. U-Haul opportunities don’t stop at transportation. They’re also affiliated with Repwest Insurance, Oxford Insurance and Amerco Real Estate so there could be a chance to cross industries as well.
Current openings include Software Engineer, Software Infrastructure, Retail Sales, Customer Service Agents, Accounting and Project Managers.

Freedom Financial Network, Heather Marcom, Head of Talent Acquisition
As a 9 time winner of ‘Best Places to Work in Phoenix’ this place has got to be on your list of employers to target. You’ll be taken care of as you work to care for others as they live by their core values of:
Care. Act with integrity. Get Better. Collaborate.
Freedom Financial helps those who have hit hard times by providing debt relief, help negotiating debt down to get them credit worthy and helping to consolidate personal loans, when no one else will.
You can find their open positions at the Sky Harbor Airport office or at the new Tempe location.
Among these are openings in:
Call Center, Sales and operations
IT/Engineering/Data
Accounting
Contact them at www.FFNJOBS.com

Resources

Goodwill of Central & Northern AZ, Ron Mack
If you haven’t found a job yet, you probably haven’t been to a Goodwill Career Center.
Not just a retail store but it’s an organization that provides opportunities which serve the needs of community, help the professional job seeker become self-sufficient and get people back to work.
The Goodwill Career Center offers free career coaching, resume critiquing, job leads from employers, mock interviews, and digital skills training classes from beginning to advanced at several locations in the Phoenix area. This is much more than place for entry level jobs- you could start a long term new career at places like Amazon, Target and Home Depot.
The average age of people taking refresher courses with Goodwill is 45 -50. These courses include computer basics in Word, Excel, Power Point, Mac and Windows operating systems and North Star certification.

Grand Canyon University, Bri Guthrie and Shelby Greer

Interested in Getting Your Master’s Degree?
Want to get started or get a leg up in the IT industry? Or Nursing, Business, Leadership, Communication, Teaching? GCU’s online and evening programs have the flexibility you need!
Right now, GCU is offering alumni $2,000 in tuition credit. If you’re not an alumni, you can still get a 20% discount on evening classes.
For more information visit the Graduate Programs Office in Cypress Hall or https://www.gcu.edu/degree-programs/masters-degree

“A dream is your creative vision for your life in the future. You must break out of your comfort zone and become familiar with the unfamiliar and unknown.”

Denis Waitley

11/12/19 – Confront Change with Confidence

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Written by Michelle Rock

Keynote

The first full time employee to join Jessica Pierce and the Career Connectors organization was Sheila Coulam. As the VP of Operations, she coordinates the volunteer team, oversees event logistics, directs marketing and communication, creates and maintains the website, plans the keynote calendar and provides overall support for the entire Career Connectors Team. Per Jessica, “Sheila takes my crazy and makes it work. She is the backbone of Career Connectors.” As today’s keynote speaker, Sheila shared how we can all Confront Change with Confidence.

To have a clear understanding of the term “change”, it is important to review the definition of change according to Merriam Webster:
a. to make different in some particular way, ALTER (i.e. never bothered to change the will)
b. to make radically different, TRANSFORM (i.e. can’t change human nature)
c. to give different position or direction to (i.e. changed his residence from Ohio to California)

Change is both PLANNED and UNPLANNED. Personally, Sheila chose to become a stay at home mom for 10 Years. When the economy changed in 2008, she had to go back to work. Sheila was scared to get back out there and volunteered for a year before actually excepting a position with a salary. She was inspired when she heard Dave Sherman say, “People want to help you. But if you don’t know what you want, they don’t know how to help.”

7 Strategies to THRIVE during CHANGE

Strategy #1 Expect CHANGE always.
Always “be open-minded”.

Strategy #2 Embrace the CHANGE cycle.
There are 5 Stages of Change and it is important to NOT resist or skip any steps to ensure you are not looking at the PAST but looking to the FUTURE. However, if you feel you are resisting the move from one stage to another, take time to ensure you have truly processed that step in the cycle.

Stage 1 = SHOCK
Stage 2 = ANGER
Stage 3 = ACCEPTANCE
Stage 4 = PLANNING
Stage 5 = ACTION

Sheila shared her sister’s personal story. After being diagnosed with cancer she was able to quickly move though the Change Cycle and turned her treatment plan into a project plan. She embraced the change and stated, “It is what it is!”. And she successfully dealt with the cancer. 😊

As quoted by John Kabat-Zinn, “You can’t stop the waves, but you can learn to surf”.

Strategy #3 Understand your emotions.
As you work through the process of change, “be deliberate” in who you include in your network. Ensure you have the right support system to help you through this time of growth that might feel awkward and uncomfortable.

Strategy #4 Work towards balance.
Do you have Balance in your life? Some say balance is the key to everything! Using Sheila’s Balance Circle (diagram below) chart the key aspects in your life that you are trying to balance. For each area you identify, evaluate how satisfied you are today with that area and place a dot on the line for that area. Once you’ve done this for all areas, connect your dots. The result is a visual representation of your overall balance. Do the same evaluation for where you’d like to be a year from now. Now you have a goal to strive for!

Balance CircleDownload

Strategy #5 Visualize a great future.
Images are the language your brain best understands. If you intentionally visualize what you are striving for, your subconscious will help you get there. Top athletes use visualization because it works!

Strategy #6 Demand a positive outlook.
Be resilient, persevere and always push through; striving for the goal even when you might feel deflated. Remember Thomas Edison failed over 1,000 times before he was successful in creating the light bulb. JK Rowling was turned down by 12 publishers before finding success with Harry Potter books. And Walt Disney was fired for lack of imagination and no good ideas. Imagine if Walt Disney had given up on his vision! We would never have grown up knowing about classics like Aladdin, The Lion King or Beauty & The Beast. Disney World, Disney Land and the global media and entertainment empire that the Walt Disney Company is today wouldn’t have existed.

Strategy #7 Keep moving forward.
Pick an action and take the next right step. As Dory says in the Finding Nemo movie, “Just Keep Swimming”.

Hiring Companies

Goodwill of Central & Northern Arizona
Ron Mack – Community Awareness Partner

The mission of Goodwill is: “Through the goodwill of others, we create the pathway for all by helping those who desire self-sufficiency”. They want to help people find employment. Goodwill Career Centers provide:

  • Career Advisors
  • Career Navigators
  • Mock Interviews/Resumes
  • Employment Support
    o Job postings inside and external to Goodwill (i.e. Amazon and Target)
  • Digital or Computer Basic Skills Training
    o Internet Skills
    o Email
    o Microsoft Word
    o Social Media
    o Excel
    o Powerpoint
    o Windows
    o Mac
    o Information Literacy

The East Valley center is located at 106 E. McKellips, Mesa Arizona, 85201. Check out the website for more details. Goodwill also has a Virtual Career Center located at www.mycareeradvisor.com.

Dexcom
Micaela Drewett – Recruiter

Dexcom was founded in 1999 and develops, manufactures and distributes continuous glucose monitoring systems for diabetes management. Their focus is to provide better outcomes, deliver solutions and empower our community to take control of diabetes. The Mesa location opened in 2017. Dexcom is proud of their great culture focused on Patients First.

Benefits:
Medical, dental and vision
401 (k) Retirement Plan
5 sick days
3 weeks PTO
2 Floating Holidays
Work-life Balance with Flexible Schedules

Open Positions
Supervisor Manufacturing
EHS Specialist
QA Inspector 1 & 2
Engineering Technician 2
Director of Facilities
Hardware Engineer 2
Manager Materials
Senior Hardware Engineer
Manager Purchasing
Senior QA Engineer
Staff Process Sustaining Engineer
QA Engineer 2
Research Associate 1 & 2
Quality Assurance Analyst 2

TTEC
Rob Briggs – Corporate Recruiter

TTEC is a global customer experience and technology services company focused on the design, implementation and delivery of exceptional customer experience. Some of their customers are Verizon, Google and Facebook. The company offers:

  • Fun, talented and witty teammates
  • Knowledgeable, supportive and present leadership
  • Family-friendly environment
  • Free-spirited, theme-based employee events
  • Career-growth and lots of learning opportunities for aspiring minds
  • Community-minded organization
  • Competitive pay and benefits

They are located at:
o 40 E Rio Salado Parkway, floors 1st and 10th, Tempe, AZ 85281
o 8123 S Hardy Drive, Ste 100, Tempe, AZ 85284
o 16404 N Black Canyon Hwy, Ste 100, Phoenix 85053

Currently recruiting for Sales Representative / Online Marketing Sales Executive. Account Management positions will be available at the beginning of 2020.

Optima Tax Relief
Desiree Smith – Talent Acquisition Partner

Optima Tax Relief helps individuals with a lot of tax debt. The company has grown from 30 employees in 2018 to 96 employees today and is targeting 100 by the end of the year. The office is located at 450 N. 54th St. in West Chandler. The growth over the past year is due to robust business growth, a business-friendly environment and the ability to attract skilled labor. The company is also known for its great culture based upon the goals to have fun, enjoy the work and like the people you work with. The Leadership Team invites you to “make this a career for you”. Check out their job openings at www.optimataxrelief.com.

Closing

Jessica Pierce, Founder/CEO of Career Connectors, took the stage to thank everyone for taking the next step in finding a new career. She recognized the many hiring companies, sponsors and partners including Brighton College. Every seeker was encouraged to network with other seekers, build more LinkedIn connections, take a free DISC assessment and have a professional portrait taken by a photography volunteer at the event. Professional resume writers, LinkedIn experts and Career Coaches are also available at the event to perfect your search tools.
Thank you to Central Christian Church for hosting the event and the 90 volunteers that serve Career Connectors around the Valley.

8/27/19 – Kickstart Your Job Search

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Kickstart your job search

Written by Julia Churan

When you haven’t had to look for a job in many years, you might feel
overwhelmed in a whole new world of HR technology. The solutions you used to job search 10 years ago or even 5 are likely obsolete. Terms have changed, the interview format is likely over the phone or video, and you suddenly feel overwhelmed in what seems like an impersonal way of finding a job. The reality is “making it personal” may be what helps you navigate or bypass the Applicant Tracking Systems and land the interview.

10 Lessons to Get to YES!

Keynote Speaker:  Kevin Dumcum – ARIZONA@WORK Maricopa County

Kevin has spent the last six plus years in workforce development and employment services. He’s experienced the process change first-hand and shared a guide to “Kickstart Your Job Search.“

Lesson 1: Recognize That Job Loss Is Traumatic

Feelings of anger, confusion and hurt are normal when you lose your job, no matter what the circumstances. The rollercoaster of feelings will eventually ease but they may also come in waves; so be patient.

Lesson 2: Understand How Companies Think

Companies exist for the purpose of turning a profit.  This includes decisions of restructuring and downsizing. Companies make no guarantees and you can’t assume any job will be the one you retire from now.

Think of yourself as a contractor regardless of your status and always consider what your next step might be.

Lesson 3: Control Your Own Career Path

No matter what company you take a job with, this will likely not be your last job so keep your skills sharp. Learn new skills and take advantage of any training opportunities and tuition reimbursement to learn new skills.

Lesson 4: Take Care of Yourself

Job search should not be your 24/7 focus. Find a balance and take care of yourself with hobbies, exercise, helping others or enjoy family and friends. You might not have the time very soon so learn a new skill or do something you’ve always wanted to. Learn to cook, take a home repair course or join a hiking group. These sort of activities will get you out meeting new people and help you be refreshed when you are searching for that new position.

Lesson 5: Decide What You Really Want

This might be the ideal time to consider a fresh start or career change. These resources can help you with some soul searching and provide some direction for the next chapter of your career:

  • Book: “What Color is Your Parachute” by Richard Bolles – The book provides current statistics on the U.S. job market, self-directed exercises to help you understand your “Why,” and tips to finding someone who will pay you for that purpose.
  • Book & Assessment: “Strengths Finder 2.0” This book and tool helps identify your top strengths (not skills). It will help align your skills to give you more success in life.
  • Assessment: Carl Young Personality Type – you can take this through Arizona@Work.  This helps you define your values.
  • Assessment: DISC Assessment – this tool is available online through Career Connectors and Top Talent at no cost to attending seekers. It helps you define your career trajectory and may help build your resume.
  • Assessment and Resource Website: ONetOnline.org – They offer an assessment “My Next Move” that takes about 15 minutes and gives you a range of occupations based on the results. It also allows you to type in your last occupation and get links to other related occupations that might suit you better or be something to watch for.
  • Website: CareerOneStop.org – this site should help you decide if the roles you are seeking are growing occupations. You will find valuable information like the median wage to know if your desired salary is in line and other stats about the role. The site is provided by the U.S. Department of Labor so the data may be a bit delayed, but still useful.
  • Publication: Phoenix Business Journal – there is a subscription fee for this weekly publication and daily website but it provides current information about local businesses and industries. They also publish an annual special “Book of Lists” that gives you a great start in listing top companies and key data in most industries.
  • Website: Best CompaniesAZ – This organization recognizes companies who rank as desirable places in the Valley to work based on employee satisfaction and company culture. They are profiled on the website and recognized at recruiting events throughout the year.
  • Other Online Resources: Search for specific companies on Google, Yelp, Glassdoor, and LinkedIn to see what others are saying about your target companies and current news to stay aware of the organization.

Lesson 6: Try Everything

We live in a time when resources are easily accessible. Many are at little or no cost for seekers.  Take advantage of the variety of services and don’t take an attitude that “It isn’t for me.” You just never know where that next contact might come from.  Consider:

  • Arizona@Work
  • Employment Academy
  • Goodwill of Central & Northenr
  • Maricopa County Library
  • Phoenix Public Library
  • Fresh Start Women’s Foundation

Lesson 7:  Find All the Jobs

Job Sites
The days of classified ads and Monster.com are gone.  There are job boards everywhere.  Some are specialized, some are localized and most are free. Many take out a lot of the search work by allowing you to upload your resume and they will notify you of matches.  They will quickly pollute your email box with recommendations or prospects so be prepared. Consider a special email box for your search.  Take a look at some or all of these online job boards:

  • AZJobConnection.gov
  • CareerBuilder
  • Dice
  • SimplyHired
  • Indeed
  • ZipRecruiter
  • LinkedIn

Google has rolled out a new feature.  If you type “jobs” into the search box you will get listings of jobs in your area without going directly to a specific company’s site.  You can refine the search to “jobs in Tempe AZ” or “jobs at USAA” or “engineering jobs near me.” You will still need to apply though the employer, but it is an easy way to search quickly.

Remember, the majority of online applications will not be seen by
a live person unless your resume/profile matches with the recruiter’s criteria in the Applicant Tracking System. You cannot rely on mass applying. You must leverage your network and make yourself standout.

Sign up for the ARIZONA@WORK Job Blast Newsletters.  Text AZATWORK to 22828 to get a listing of 5000 of the most recent local jobs.

Social Media
Employers will raise questions if you aren’t visible on social media so you need to have profiles and begin building a circle of connections. You don’t have to be on every platform but be sure you are active on LinkedIn and then pick another one or two. Facebook, Twitter, or Instagram will give you a good start. This can help employers get to know you, the person, a little better. They will see if you are well-rounded. It can help them decide if you are a good fit for their organization. If community service is important in their company, they may look to see if you volunteer or have interests in that activity.

Be aware of what you are posting, however, and the viewers that may see it.

You must have a LinkedIn profile and begin to establish a robust
professional network, if you don’t already have.  There are many tips on past blog posts to help you fine tune your LinkedIn profile and build connections.  See them here. You can also get assistance at any Career Connectors event by a LinkedIn expert.

Consider posting on your social sites that you are a seeker. If these people are in your network, they will be eager to help if you are specific in what you are looking for. Do something like: “I am currently exploring new opportunities in Marketing in the Gilbert/Chandler area. I am focusing on startup technology companies with leadership opportunities in social media and brand marketing.” This won’t leave your friends guessing on opportunities.

Spend time each day building and interacting with your social network, but remember, this type of networking doesn’t equal face-to-face networking.

Live Networking
You should consider your desired companies and positions and make yourself available at events where you can make connections with someone at your target companies or in your target position. This could include attending:

  • Local Hiring Events and Job Fairs
  • Career Connectors
  • AZHire Me Job Fair
  • Jobertising.com
  • LocalWork.com
  • Arizona@Work
  • Goodwill

Always be prepared with an “Elevator Speech” or a specific introduction plan that tells who you are and what you are looking for.

A great resource for a wide variety of events around the Valley is NetworkingPhoenix.com. They publish an active calender of events to help fill up your a calendar.

The Hidden Job Market
These are high volumes of jobs that never make it to job boards and
posting sites. Many of these are with smaller businesses that choose
not to post opportunities or hire solely on referrals. Some may not
even have an HR department.  These may be jobs that you will never learn about unless you are leveraging many networking avenues. This is where getting the word out gets you consideration. It might be from social media or networking events like Career Connectors. It can be through clubs or Bunco nights or church groups. It can be wise to become a member or volunteer for trade associations or Chamber of Commerce meetings. Facebook events may be another great way to find people with common interests like jogging, wine, Dungeons & Dragons, or atheletic boosters. Through these communities you will have fun, build commaradarie and meet new friends who also have wide networks.

Lesson 8: Volunteer

Volunteering is good for your soul. It makes you feel good, feel valued, and it gets you up in the morning, engaging with others. You will have a sense of accomplishment at the end of the day and hopefully meet some new people in the process. You can look into your local school, church or non-profit associations.  HandsOn Greater Phoenix and VolunteerMatch are great services to help you find something that meets your interests.  And, don’t forget, Career Connectors is always looking for people to help with events and job seeker services. Find out more about these opportunities.

Lesson 9: Expect Rejection

No…not hiring…funding pulled…going another direction…over-qualified…under-qualified…on hold.

You will hear these and many other excuses. You will also not hear anything sometimes. You must be prepared for it! From the mouth of Rocky Balboa, “Life is not all rainbows and sunshine!” You can’t give up!

Lesson 10: Success Breeds Success

Hiring Companies

Liberty Mutual, @WorkAtLiberty

Justin Oviatt, Sr. Branch Manager

Liberty Mutual managers came to talk about opportunities they currently have in the Phoenix area.  Their new East Valley offices make them the largest employer in the City of Chandler with over 50,000 employees across 5 continents.  They are the 4th largest Property and Casualty Insurance company in the U.S. with $126 billion in assets. They foster a culture of inclusion and empowerment for their staff.

The hiring team shared specific details of openings in Inside Sales, Field Sales, Claims Management and Bodily Injury.  They also have opportunities in Consumer, Business, Investments, Legal and IT units.

Liberty Mutual offers new employees a strong benefits package including a pension and 401K. Benefits are effective the day of employment.

Resources

Goodwill of Central and Northern Arizona

Ron Mack – Community Awareness Partner

Mission – Through the goodwill of others, we create the pathway to a better future for all by helping those who desire self-sufficiency.

The Goodwill Career Centers offer free career coaching, assistance with resumes, mock interviewing, employment support and digital skills training. They specialize in providing on-going support for the professional job seeker. Goodwill delivers community awareness of local employment events through onsite career centers and through the recent launch of mycareeradvisor.com (live chat available). The services are free of charge and available to all.

Career Connectors Academy

Landi Carfi, VP of Corporate Training, Brighton College

Landi shared the exciting news and details about Career Connectors partnership with Brighton College to bring affordable education and career services to participants. This will help bridge the talent gap or transition in your career search. The Academy offers a wide variety of accredited online educational programs along with many professional development classes. The focus is on quality and affordability.

A few of the best accredited online certificate programs that are being offered to Career Connectors at a reduced price are: Information Technology Certification Programs, Business Management Associate Degree Online, Paralegal Certificate, Medical Assistant School, Legal Nurse Consultant Certification and Online Professional Development Classes. Many others are also available. Career Connectors members will receive a 30% discount on the programs and certifications and payment plans are available. For more information go to the Career Connectors Academy website.

Closing

Jessica Pierce, CEO and Founder of Career Connectors, closed the event encouraging attendees to visit the many resources available at no charge to seekers at Career Connectors events: LinkedIn and resume assistance, professional photos, DISC assessments, career and financial coaching. These and all Career Connectors services would not be possible without the generous time of Staff, Volunteers, Sponsors and Partners. Also, a huge thank you to the Central Christian Church for hosting the Gilbert event. Attendees were encouraged to network and take advantage of the many services.

The next two events are:

  • Sept 5 – Instant Likability by Dave Sherman at Grand Canyon University
  • Sept 12 – Resume Mythbusters: Certified Resume Writer Panel at Highlands Church in North Scottsdale

Details are available on the Events Page.

7/23/19 – Be the STAR at the Interview

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Written by Julia Churan

Jessica Pierce, CEO and Founder of Career Connectors, opened the July 23 event by welcoming everyone to the event with positive encouragement and an explanation of the change in format for the day. It was a unique workshop-style format that allowed job seekers an opportunity to learn a strategy for shining at their next interview and also put that strategy into practice with the assistance of HR professionals.

STAR at the Interview

Keynote

Ted Robison – “Mr Link-Me-In”, Speaker, Retired Engineer and LinkedIn Coach

For years Andersen Consulting, DDI and other leadership consulting firms have taught Targeted Selection as a method of evaluating candidates’ competencies based on past behavior to hire the right people for a given job. Today this is the most widely used hiring approach in corporate America. Recruiters and hiring managers are able to collect and evaluate job-relevant data, while removing bias, in a legally defensible way. Since past performance can be a good predictor of the future, interviewers ask open-ended questions to determine whether candidates have the skills and experiences required to excel in the job:

  • Tell me about a situation when…
  • Describe a time when you had to … What did you do?
  • Give me an example of a time when you …

The STAR approach was designed to answer these types of questions and help an interviewer communicate specific and clear thoughts to others. It forces the candidate to stay focused, avoid rambling and over-communicating.

What is STAR?

The STAR format is a template for formulating “Power Stories”:
S – Situation
T – Task
A – Action
R – Result / Solution

Ted presented a video by CITY CV to demonstrate tips and an example of using the method. YouTube is a great resource for other examples and techniques to review when preparing for a job search.

Situation

  • Describe the situation.
  • Give the context of Where? and When?
  • Be brief and specific – approximately one line.

Task

  • Short description of the challenges and/or expectations
  • What? and Why?

Action

  • This is How? The steps you took to accomplish the task.
  • Use “I” rather than “We” when answering.
  • Avoid too much detail.
  • This should be 60% of your answer.

Result

  • This is where you describe the outcome or impact to the company: cost-savings, time-savings, efficiencies, etc.
  • Briefly show how you were the hero.

Watch Your Time
The entire response should to 45 – 90 secs. This will keep the interviewer from getting bored or regretting they asked the question. It also gives them a pause to ask questions. You can always offer more detail if they ask questions.

Prior to interview

Do your homework and looked prepared.

  • Research the Company – use the company’s website, LinkedIn, personal contacts tied to the organization, and news wires.
  • Research the Culture – Informational interviews with contacts that are tied to the organization are often your best source and may lead to more. Glassdoor.com is another great source of feedback both good and bad. Resources like BestCompaniesAZ and Forbes honors are other good indicators of culture strengths.
  • Research the Interviewers – Do some social medial sleuthing. Start with your connections on LinkedIn. Know their alma mater and any personal aspects like volunteering and past experience. Look for mutual contacts. You can also search Facebook, Instagram and Twitter to find out if you have common interests like sports, music, etc. Don’t come across like a stalker, but you can avoid or transition into specific topics if you see a commonality.
  • Compare your background to the Job Requirements – create a grid or make notes to touch on your strengths and accolades that directly tie to their needs.

Prepare as though walking into any important meeting – bring extra resumes, a pen, notepad, reference list, questions, STAR story reminders.

Practice Your Body Language

  • Show confidence through your attire, posture, and direct eye contact
  • Practice looking in the mirror
  • Assume the “Superman pose” (hands on hips, chest forward, head high) prior to entering the office, or getting on the telephone.
  • Smile and slow deep breaths – this will release tension and come across in a positive way through your voice.

Know Your Value Proposition to the Company

You are not only bringing the requested skills to the organization, but you have a wealth of experience and silent assets that you bring to the company. They are assuming things like integrity or hard worker. Be prepared with “Bitable” examples and skills – great problem solver, mentor to staff, contingency planning, poised under pressure situations, organized planner, etc. Show they would be getting more than they asked for and than other candidates may bring.

Prepared Questions

  • Have a list prepared of open-ended questions that show you have given thought to your meeting.
  • Make them personal so the interviewer talks about their experiences and opinions – What has been your secret to success for so many years? What is the biggest challenge you see in this role? Where do you see the greatest opportunities for the company (or role) in the next 3-5 years?
  • Ask about company/dept culture – Tell me what you like best about working here? Describe your management style or describe the management style of the VP.
  • Ask for advice of success in the role & company- What do you feel is most important to someone succeeding in this role?
  • Avoid asking salary and vacation questions – the time will come soon enough and this shouldn’t appear your primary concern.

The Workshop

Participants were broken into groups with a professional HR coach guiding them through an exercise in writing their own STAR stories on different topics. “Candidates” were asked mock interview questions and given a chance to practice the STAR method to respond.
Download the practice worksheet here.

Download Common Interview Questions and guide here.

Workshop Lessons Learned

  • The process needs to sound organic.
  • The response doesn’t necessarily always follow STAR sequence. It might be a SATR or (ST)AR

The “Salary Question”
Do not be the first to bring up salary/vacation ever.
Turn that question around and ask, “What is the range for this position?”
One of the Hiring Company coaches suggested softening the question to something like “I’m looking at the entire opportunity. Salary is one piece of it, but I’m also looking at the role, the organization and the overall package.” Then ask the question about salary range.

Hiring Companies

Freedom Financial Network
Heather Marcom, Head of Talent Acquisition

FFN is a debt relief organization that is expanding into the personal lending and mortgage lending arenas. These and other expansion plans will offer new opportunities in Phoenix and Tempe.
One of the core values of the organization is the caring attitude for customers and employees. This is why FFN has been named a Best Company to Work for in Phoenix for several years in a row.

Current Opportunities

  • Sales – phone
  • Collections
  • Payment Processing
  • Operations
  • IT/Engineering/Data
  • Accounting
  • Product/Project Managers

Resources

Goodwill of Central and Northern Arizona

Ron Mack – Community Awareness Partner

Mission – Through the goodwill of others, we create the pathway to a better future for all by helping those who desire self-sufficiency.

The Goodwill Career Centers offer free career coaching, assistance with resumes, mock interviewing, employment support and digital skills training. They specialize in providing on-going support for the professional job seeker. Goodwill delivers community awareness of local employment events through onsite career centers and through the recent launch of mycareeradvisor.com (live chat available). The services are free of charge and available to all.

Closing

Jessica introduced the many resources available at no charge to seekers who attend Career Connectors events: LinkedIn and Resume assistance, Professional Photos, DISC assessments, Career and Financial Coaching. These and all Career Connectors events and services would not be available without the many hands of Staff, Volunteers, Sponsor Companies and Resource Partners. Also, a huge thank you to the Central Christian Church for hosting today’s Gilbert event. Attendees were encouraged to network and take advantage of the many services available. There are many exciting upcoming events across the Valley in the next month. Be sure to visit the Events Page for more details.



7/18/19 – Navigating our Multi-Generational Workforce

by

Steven Long - Navigating our Multi-Generational Workforce

Written by Jim McBride

Keynote

Steven Long – Executive Leadership, Retail Management, Higher Education, Pastor

Historically, there were just three; but now there are five generations in today’s workforce. You’ve likely heard of Baby Boomers, Gen X and Millennials. But, Gen Z and Traditionalists? Whether younger and inexperienced or mature and well-seasoned, understanding how to navigate the multi-generational workforce is an important strategy for everyone in career transition, according to keynote speaker, Steven Long.

The multi-generation workforce is here to stay so the basic understanding of preferences, communication styles, assets and liabilities can alleviate the potential anxieties between generations and ultimately serve you as a job seeker when immersed within the interviewing process.

It’s no surprise the differences between the five generations can be dramatic. First, some context:

  1. Traditionalists/Vets – born before 1945; 2% of today’s workforce
  2. Baby Boomers – born between 1946 – 1964; 25% of the workforce (shrinking)
  3. Gen X – born between 1965 – 1980; 33% of the workforce
  4. Millennials – born between 1981 – 1997; 35% of the workforce (growing)
  5. Gen Z – born after 1998; 5% of the workforce

As the job seeker, your navigation of the multi-generation workforce can be a competitive advantage. Rather than wonder if you’re too old, too young or perhaps thinking you’re over/under qualified – be willing to learn the generational assets – and put your focus on what you can deliver to the employer. As well, be familiar with the generational liabilities, as interviewers will likely probe your answers to their veiled generational questions to see how you react.

Generational Assets (general tendencies)

  • Traditionalists/Vets – experience, dedication, loyalty, emotional maturity
  • Boomers – service oriented, dedicated, team perspective
  • Gen X – adaptive, techno-literate, independence, collaborative
  • Millennials – collective, optimistic, multi-task, techno-savvy
  • Gen Z – idea-driven, passionate, energetic (change the world)

Generational Liabilities (general tendencies)

  • Traditionalists/Vets – reluctant to question systems, conflict resolution, change
  • Boomers – not budget minded, uncomfortable with conflict, lack in tech
  • Gen X – skeptical of organization, distrust of authority, conflict inducer
  • Millennials – need structure, inexperience, too many ideas or tech
  • Gen Z – lack experience altogether, more passionate than pragmatic

Nearly every organization on the planet has challenges with effective communication. The multi-generational workforce and the preferences behind each generation can muddy-up even the most purposefully orchestrated communication strategy. Traditionalists/Vets prefer a top-down communication approach, while Boomers tend to be guarded about change and will ask why. The Gen X prefers the hub-and-spoke informational approach. The Millennials crave collaborative idea-sharing communication while the Gen Z are electro-social and highly connected.

When it comes down to interviewing, your focus is on what you bring to the table: competency, character, chemistry, coach-ability, compatibility. Embrace your own generational strengths. Never stop learning and adapting and really think about how to best communicate with other generations.

So, hey, “get woke” when it comes to your intentional learning and don’t “throw shade” on communicating in unique generational language! Not because that’s how you’ll converse with a hiring manager during an interview, but because it demonstrates your superb and authentic self-awareness of the multi-generational workforce.

If you’re 19 and just beginning your journey. If you’re 69 and looking to take a career victory lap. If you’re somewhere in between (like most of us), you are now empowered to utilize your age as an asset in finding the next great career adventure.

HIRING COMPANY

USAA

Gay Meyer – Assistant VP of HR Operations

Mission – the mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community.

• Hiring 900 local employees annually; North Phoenix campus
• 5000 on-site employees at the local campus; plus 1100 work from home
• Planning for robust IT growth in the next three years (1000+)
• Employee retention rate – 96%
• 8% 401k match
• Performance-based bonuses
• 12 weeks maternity/paternity leave
• Education assistance (available day 1)

Looking for caring, passionate, approachable, authentic, dynamic, intuitive, and empathetic individuals. You’re encouraged to apply for as many open positions as you wish.

Open Positions
Customer Service and Sales
Insurance – Claims
Risk/Compliance
IT Software developers

RESOURCES AND CLOSING

Goodwill of Central and Northern Arizona

Ron Mack – Community Awareness Partner

Mission – Through the goodwill of others, we create the pathway to a better future for all by helping those who desire self-sufficiency.

The Goodwill Career Centers offer free career coaching, assistance with resumes, mock interviewing, employment support and digital skills training. They specialize in providing on-going support for the professional job seeker. Goodwill delivers community awareness of local employment events through onsite career centers and through the recent launch of mycareeradvisor.com (live chat available). The services are free of charge and available to all.

Jessica Pierce thanked the many partners and volunteers for their contributions to this event. Job seekers were encouraged to utilize the many transition resources – professional resume writers, career coaches, LinkedIn coaches, the DISC assessment. Next up on the calendar of events: Interview Panel Workshop (with 10 career coaches) on Tuesday July 23rd in Gilbert. Stay tuned for weekly emails and LinkedIn posts.