How to Deal with Challenging Situations and People with Diplomacy and Civility
Have you ever wished you could wave a magic wand and everyone would be respectful, civil, and accommodating? Well our gracious keynote speaker, Gloria Petersen, declared the audience would receive their wand during her presentation! It’s more important than ever to deal with people, situations, and one’s own behavior with diplomacy, dignity, finesse, tact, and civility. An essential requirement to accomplish this is to remain calm and not react to stressors. If you are able to get beyond your fears, bypass resentment and resist anger, you may stay in control.
When you are in control, you can meet everyone’s basic need to be respected, validated and liked regardless of their behavior. The first step is to select the appropriate interaction tool: diplomacy, finesse, tact, civility or dignity. Gloria provided some great examples of situations that may arise, and facilitated small group discussions around each of them. The audience presented some great ideas for handling each scenario, then Gloria added her input. She also provided these relevant quotes:
“Diplomacy is the art of letting somebody else have your way.”
“It’s best if you can do things with a sense of humor and finesse.”
“Tact is the art of making a point without making an enemy.”
“Freedom is the open window through which pours the sunlight of the human spirit and human dignity.”
“Politeness and civility are the best capital ever invested in business.”
Darin Dow, Business Development Manager
Unfortunately, Darin was detained at home with an illness. We wish him a quick recovery! Supreme Lending is looking for individuals interested in the following positions: Branch Manager, Producing Branch Manager, Licensed Loan Officer, Loan Officer Assistant, and Processor. Darin can be reached at email@example.com or (480)677-9809.
Maricopa Integrated Health System
Brian Westerberg, Recruitment Manager
Maricopa Integrated Health System (MIHS) has a long history in Arizona, starting with a needs based facility in 1877. It has grown into the largest teaching hospital in the valley, with 69% of Residents staying to practice in Maricopa County. There are several facilities now including a 650+ bed acute care facility, 13 family health centers, 2 behavioral health facilities, an Adult & Pediatric Level I Trauma Center, and the Arizona Burn Center.
Benefits at MIHS include Medical, Dental, Vision, Life Insurance, Pet Insurance, Legal Plan, Telemedicine, Retirement Plan Options and more. Current openings, updated online here, include Application Systems Analyst, Behavioral Health Technician, Clinical Nurses, Cost Accountant, IT Security Engineer, Spanish Interpreter, Payroll Specialist, Medical Assistant and Coding Supervisor.
Deanne Desautels, President
Unprecedented for our events, Deanne also had to cancel her appearance at this event. We wish her well! Staff Logic and Accounting & Finance Professionals are two staffing firms that offer opportunities in a variety of industries, including Accounting/Banking/Bookkeeping/Credit (AF Professionals) and IT/Engineering/Customer Service/Software Sales/Medical/Marketing/Admin/HR (Staff Logic). Contact firstname.lastname@example.org or (602)306-4473 for your free staffing evaluation.
State Farm’s mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. They have expanded so that Arizona accounts for 10% of their total employees, around 6,700 currently. Benefits include great pay, Time Off, Financial Planning & Retirement, Training & Development and more. Open positions include Legal, Compliance and Risk Management, Underwriting and Actuarial, Marketing, Claim Associates, Java Developer, Part Time Customer Service, Public Affairs Specialist and Technology Director. State Farm is offering 90 minute information sessions onsite for people interested in learning more about their company, culture and opportunities. Contact Molly for an invitation.
Carter Ellis, Employer & Community Relations
Goodwill is proud to have helped a total of over 45,000 people find employment last year! They have career centers throughout the valley ready to support people looking for a new career. For more information, visit their website.