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uhaul

9/16/20 – Resume MythBuster Panel

September 23, 2020 by Sheila

Written by: Connie Huber SHRM-CP PHR

Resume Panel

We are all familiar with resumes. The goal of the resume has been to get an interview. Did you know resumes have been an employment practice for over 500 years? “While it is unclear who actually invented the resume, Leonardo Da Vinci is the first recorded person to use one. In 1482, Da Vinci wrote a letter to the Duke of Milan in an attempt to gain his patronage and support. Da Vinci’s letter listed his skills

KEYNOTE: Resume MythBuster Panel

Resume MythBuster panel had the privilege of having four of Phoenix’s finest resume experts including Brenda Cunningham (BC), Donna Tucker (DT), Martha Rockwell (MR) and Amanda Miller (AM) – all members of the Resume Writers Council of Arizona.

INTRODUCTION
QUESTION: Overview of you, your services and business. Biggest mistake you’ve seen on resume.
ANSWER:
BC: Brenda has received certifications in resume writing, coaching and established her confidence. Biggest resume error is where the resume lists everything. The document needs to be focused.
DT: Has participated by being on Board of National Resume Writers. Mistake has been where writer has written solely in paragraphs or bullets. Donna provided a comprehensive Job Search Guide here!
MR: Martha has over 20 years in sales and marketing. Martha loves what she does. Martha has come across resumes where there are job descriptions without any quantifiable results.
AM: Has been writing resumes since 1996. Her expertise is marketing, sales and project managers. Amanda describes herself as more of a generalist. A mistake she has seen is where the resume only has a name on it and missing all other relevant information,

QUESTION: Resume background and certification. What makes you an expert?
ANSWER:
BC: DT has the newest form of certification. Validation of skills by a larger community.
MR: A concern is getting and accepting the wrong information from those people who are not skilled or knowledgeable.
DT: The resume writer is going to know what words will be accepted by ATS.

MECHANICS/FORMAT
QUESTION: Most important things to have on a resume?
ANSWER:
AM: Most recruiters spend 6-10 seconds to read a resume. Be sure to include contact information, LinkedIn profile, and email address. There should be a short summary and value statement. There should also be an overview of experience. Be sure to avoid portraying
yourself as an old person. Include any degrees or certifications you have received.
MR: Job title on resume needs to be the same as the job you are applying for. A summary statement is helpful in your presentation to an employer.
DT: Give a summary or profile of what you can do. Avoid pronouns in your resume. Write in the first person. Talk about current or future job.
BC: Share the goals you have achieved in your roles. Font should be 10-12 while margins should be 1-1 ½“.

QUESTION: LENGTH OF RESUME
ANSWER:
MR: Resume should be 2 pages. If you have masters or extensive experience, the resume may go into 3 pages.

QUESTION: Number of years back should you go.
ANSWER:
BC:10-15 years
MR: Same.

CONTENT
QUESTION: Accomplishments-what they are, their importance, & how to incorporate. How someone with extensive work experience emphasizes soft skills.
ANSWER:
AM: Accomplishments are results you have achieved in performing your job. Your accomplishments should make you stand out from your peers and make you a highly desirable candidate. The resume should be sprinkled with accomplishments throughout the document. Ideally, there should be accomplishments for each role you have had and listed from the most impactful to the least.
Chronological resume is used more than a functional one. Functional should list 2-3 skills that the employer would like to see. Functional resumes are not good for Applicant Tracking Systems. In addition, functional documents do not parse information successfully.
DT: Accomplishments will demonstrate the candidate’s impact on company. Numbers give credibility to candidate. Accomplishments should be bulleted and listed in order of importance.
MR: Review job description of desired job. Tailor you resume to match the job. Your resume is your sales pitch.
DT: Can’t sell yourself for a job until you know the job description and company overview.

QUESTION: Number of resumes you need to apply for jobs.
ANSWER:
AM: Need only 1 resume with different versions. Your resume needs to be tailored to the open position.

QUESTION: How to handle employment gaps.
ANSWER:
DT: Share lack off work due to COVID. Indicate you were laid off. Add line to resume sharing what you have been doing since you have not worked. Volunteer your time and share details with hiring managers. Avoid focusing on negative. Give yourself time to breathe. Do those things you have been meaning to do.

QUESTION: Applicant tracking systems are awkward and plentiful.
ANSWER:
There are over 200 different applicant tracking systems. ATS reviews the resume for key words. DT: One of the best ways to get around ATS is to establish the desired skills for the job. Review your connections that work for the desire company. Use your connection as an entry to the company.
BC: Invest in yourself and career. Continue learning about you and your profession.

“The challenge in life, I have found, is to build a resume that doesn’t simply tell a story about what you want to be, but it’s a story about who you want to be.”-Oprah Winfrey

HIRING COMPANIES

MCKESSON
MARY MENARD, Human Resources Business Partner

Currently, McKesson is ranked 7th on the FORTUNE 500. McKesson is a global healthcare services and medical supply company dedicated to delivering better care. They support the entire healthcare system, including pharmacies, hospitals, health systems, biotech and life sciences companies, specialty care and oncology practices, physician offices, surgery centers, and long-term care and home health facilities. McKesson delivers pharmaceutical products, medical supplies and business services to each of these groups to create a world of better health. To learn more about the latest trends in healthcare, visit McKesson’s weekly blog, The Vitals: https://www.mckesson.com/blog.
During COVID employees are working from home. McKesson is one of Fortune’s most admired company and culture. Currently, there are several customer service positions available. Employees will find advancement and growth opportunities at McKesson. Please refer to McKesson’s career page for a listing of current openings.

UHAUL
NIJA PARKER, Corporate Partner

U-Haul was founded in 1945. U-Haul trucks and trailers can be rented anywhere in the US and Canada. 32,000 employees are nationwide. The company has the largest truck fleet in the world; 20,000 independent dealers and over 1,900 company-owned centers.
Benefits include medical, dental, vision and prescription. The company also emphasizes the health of its employees with its Healthier U program.
Current openings include positions in every field; contact center, customer service and sales; corporate, accounting and project planners; field, retail sales and customer service agents; and IT, software infrastructure software engineer. For additional details visit U-Haul.


WEALTH WAVE
JASON WISEMAN, Senior Marketing Manager

Wealth Wave presents alternatives for those who are not sure if they wish to return to a corporate employee role with a steady paycheck. Wealth Wave gives you an opportunity to exploit your own business or side gig. At the same time if you are hesitant about going all in towards being an entrepreneur, this organization is flexible enough so they can help you transition into something part time. Wealth Wave’s mission is to eliminate financial illiteracy to keep people from making easily avoidable financial mistakes.
And speaking of confidence, Wealth Wave is a big believer of building your self-development, so you’ll learn much about yourself along the way, including examining what you really want out of life. Sounds like a confidence booster that’s hard to beat – being able to build a business plan around what you really want.
Wealth Wave serves all families. As many of the top firms steer their associates away from serving low- and middle-income families to focus on helping the rich get richer, Wealth Wave sees vast opportunity. Wealth Wave has built their entire company around the chance to provide to every family the same type of financial education, tools, services, and personal care available to the rich. They serve young families, old families, average families, all families. That’s who they are.
More information here.

CLOSING

Jessica Pierce, Founder & CEO, Career Connectors, closed the meeting by thanking the day’s speakers & the volunteers. The next Career Connectors meeting will be a virtual event on
October 7, 2020 ; “Kickstart Your Job Search” presented by Kevin Dumcum. For additional information on this event & future events, please visit the Event Schedule.

Filed Under: Event Recaps Tagged With: McKesson, WealthWave, uhaul, resume writers council of arizona, Resume advice

03/12/20 – When “Off With Their Heads” Won’t Work

March 19, 2020 by Sheila

Written by: Connie Huber SHRM-CP PHR

Loretta Love Huff

“The harder the conflict, the more glorious the triumph.” – Thomas Paine

Conflict is inevitable to occur in our personal and professional life. Few of us enjoy conflict! Our common reaction is avoidance. A number of factors influence our reasons to do so such as self-doubt, lack of assertiveness, inadequate communication skills, fear of rejection, disapproval, criticism, loss of security and more. Dealing with conflict makes us uncomfortable. Avoiding it minimizes perceived threats to our self esteem and sense of well-being. We may elect to ignore the problem, change the subject or shut down. Conflict avoidance is an unhealthy way to deal with problems. It is important for us to deal with the challenge, not doing so has a negative impact on our emotional health, increases our fears, and missed opportunities. Dealing with conflict is a chance for change and growth.

“Courage is what it takes to stand up & speak, courage is also what it takes to sit down & listen.” – Winston Churchill

Keynote

Loretta Love Huff, Speaker, Author, Marketing Strategist, Coach

Loretta shared her expertise in conflict management and our guide to conflict management. She began by highlighting how expensive conflict can be to an employer. It is burning a hole in companies’ bottom lines!
IS IT WORTH ADDRESSING?
Managers are spending 50% of their time in dealing with conflict while employees are dedicating 85% of their energy. Managers need to decide if dealing with conflict is worth addressing. Reinforcing this point, the average manager salary = $50K times the managers in your firm =10; times ½ of their time is $250K.
US employees spend approximately 2.8 hours each week involved in conflict.
That’s about $359 billion paid hours focused on negative issues rather than positive productivity.
About 385 million days on the job are focused on arguing vs. collaboration.
60% of employees have never received any training to help navigate conflict and arrive at mutually beneficial outcomes.
CONFLICT CHALLENGES

  1. Conflict Management-46%
  2. Understanding Others -20%
  3. Motivating Others -18%
  4. Composure-7%
  5. Learning on the fly -5%
  6. Priority Setting -4%

UPSIDE OF CONFLICT
• Have more options than we generally see and more control than we tend to take.
• Conflict skills can be taught and learned.
• Developing productive conflict resolution skills is a profitable investment for an organization.
• Conflict can have positive outcomes.

UNDERSTANDING YOUR PERSONAL PERSPECTIVE
All of us have beliefs, actions and results. These comprise what is known as the BAR theory. Thoughts influence our actions and results in our professional and personal endeavors.
Your comfort zone is a “Kill Zone”. This happens when you are trapped by your beliefs, fears, and comfort zone.
Need to establish a roadmap that will assist you in achieving the life you desire.
IMPLEMENTING CHANGE
The four steps to implementing change are…

  1. Aspire. What is it you desire or your dream destination?
  2. Assess. What are your biggest communication, conflict and influence challenges?
  3. Act. Put your action plan into place for results.
  4. Account. Designate someone to hold you accountable to reach your destination.

UNDERSTANDING CONFLICT
People are different in their thinking, values, drives, motives and emotions.
ELEMENTS OF CONFLICT
• Two or more interdependent parties.
• Expressed/perceived struggle.
• Perception of scarce resources.
• Perception of interference.
• Perception of incompatible goals.
SOURCES OF CONFLICT
Many things cause conflict including ….
• Lack of information.
• Values & beliefs.
• Communication problems.
• Personality.
• Shared or scarce resources.
• Interdependence.
• Incompatible goals.
• Ambiguity.

4 POSSIBLE STRATEGIES FOR DEALING WITH CONFLICT

  1. Change the other party.
  2. Alter the conflict conditions.
  3. Change your perception & change your life.
  4. Deepen understanding of the person/situation.

METHODS FOR RESOLVING CONFLICT
• Collaboration: Requires parties willing to talk with each other. Solution based on facts & interests of all parties. Relationship preserved. Parties able to move forward.
• Compromising.
• Harmonizing.
• Avoiding.
• Directing.
UNDERSTANDING SELF & OTHERS
Determine who you like.
CHALLENGES
I like people like me, but they often aren’t.
Misunderstanding leads to missed communication; unvalued rewards & recognition; frustration.
Study & understand self-first, then others. We’re all multi-faceted.
INFLUENCING OTHERS
Fatal flaw is assuming people are just like you and ‘buy’ for the same reasons you do. Behaviors & needs vary.
RECOGNIZING BEHAVIOR STYLES
• Fast & outspoken.
• Accepting & warm.
• Cautious & reflective.
• Questioning & skeptical.

IDOL: Behaviors to use in influencing the Idol
Goal: People involvement, recognition. Fear: Rejection, loss of approval. Buying Basis: Who is using the service. Selling Strategy: Service’s appeal to others. The benefit to him/her.

SUPPORTING ACTOR: Behaviors to use in influencing the Supporting Actor
Goal: Security, stability. Fear: Sudden change; losing security. Buying Basis: How the service will stabilize his/her world. Selling Strategy: ‘Support’ provided by service. The benefit to him/her.

CRITIC: Behaviors to use in influencing the Critic
Goal: Accuracy, order. FEAR: Criticism of performance, lack of standards. Buying Basis: Why the service is a logical investment for him/her. Selling Strategy: ‘Track record’ of the service. The benefit to him/her.

PERSONAL PITFALLS
Does your way seem like the only ‘right’ way?
Do you always resort to the same style regardless of the situation or players?
What enduring or not-so-enduring terms do people use to describe you?

EFFECTIVE WAY TO OPEN A CONVERSATION
• But maybe NOT with a recruiter or your potential boss.
• When you…
• I feel…
• Because…
• Here’s what I’d like instead…

HIRING COMPANIES

U-HAUL
ALEX TAYLOR, CORPORATE RECRUITER

U-Haul was founded in 1945. U-Haul trucks and trailers can be rented anywhere in the US and Canada. 32,000 employees are nationwide. The company has the largest truck fleet in the world; 20,000 independent dealers and over 1,900 company-owned centers.
Benefits include medical, dental, vision and prescription. The company also emphasizes the health of its employees with its Healthier U program.
Current openings include positions in every field; contact center, customer service and sales; corporate, accounting and project planners; field, retail sales and customer service agents; and IT, software infrastructure software engineer. For additional details visit U-Haul.

CLOSING
Jessica Pierce, Founder & CEO, Career Connectors, closed the meeting by thanking Highlands Church & the volunteers. The next Career Connectors meeting will be a virtual event on March 24, 2020; “The MINDset Game™” presented by Vered Kogan. For additional information on this event & future events, please visit the Event Schedule.

Filed Under: Event Recaps Tagged With: uhaul, conflict management

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I just wanted to let you know that there’s a reason why I haven’t come to any recent Career Connectors events. It’s because I found a job! This past week, I started working as a data scientist for a technology startup in the financial services space that’s based in downtown Phoenix. It’s an ideal opportunity for me to break into the data science industry with an exciting company. I wanted to thank you and your staff for putting together all of your fantastic networking events and bringing … Read more
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