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03/4/21 – Getting Ready for the Future of Work

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Written By Susan Lamphiear

One comedian I’ve heard does a routine about going to the grocery store and being expected to check out his own groceries, who simply says, “HEY. I don’t WORK here.” Ironic that at the same time people fear losing their jobs because of technology, customers like the comedian have to learn new skills to be a customer!

Well, people, as you already know, the future is here and we’re staring at it. Some jobs have already proven in technological jeopardy like grocery store workers at the automated checkout, though we’ve all observed, in real time, live people hovering, mercifully, ready to help us self-checkout, selfie-taking customers. Newspapers, customer service workers, banking, and many other areas have already taken a hit.

Don’t despair, though, because the keynote speaker was here to offer advice on making yourself less vulnerable to technology in the workplace. There is hope.

Keynote

Though keynote speaker Stephanie Clergé confesses she has no crystal ball, she admits that studying trends can be helpful in the job search. Stephanie brings a wide range of expertise ranging from her degree in engineering to her experience as a tech manager, leadership and career coach, executive recruiter, trainer, and consultant.

Stephanie’s message to the online audience today is a focus on technology–including a discussion of what the future holds in the job market, how to prepare for it, and where to start.

Currently, as mankind finds itself in the Fourth Industrial Revolution, besides improvements in life that each revolution has created, the probability exists, as in the past, of these changes creating unemployment, at least temporarily.

  • 63% of workers who lost jobs because of COVID-19 have changed industries.
  • 83% of jobs paying less than $20 per hour could have substantial parts of their work given over to automation.
  • 1.2 million industrial machines and robots are working across the globe and will grow as technology advances.

Though changes in technology can endanger jobs, mercifully, trends in the past indicate sometimes technology doesn’t work as fast in some areas as others. Robots have been enlisted to help patients in areas such as helping them into hospital gowns. Stephanie reminded the crowd that anyone who’s ever tried to put a coat on a toddler can attest, it’s not an easy endeavor. With patients, like toddlers, there are several variables. Inevitably the robots get help from a human, but when that happens, it confuses the robot. Robotic technology cannot take the place of every human task including empathy or making adjustments in the moment.

Even technology that works may have limits including in grocery stores where customers may be fearful of technology that can do inventory management, hazard detection, cleaning, stocking/merchandise presentation, and warehouse fulfillment. But in the case of the robot Marty, who does some of these tasks, Marty can make fewer mistakes, while working faster, more precise, saving money, and doesn’t take breaks–unless for maintenance.

Jobs MORE SUSCEPTIBLE to Automation

  • Customer Service including food-service workers, sales workers, therapeutic workers like personal trainers, entertainment attendants, personal-appearance workers, and hotel/travel workers.
  • Office Support including IT workers, information and record clerks, office-support workers, financial workers (procurement, payroll, etc.), and administrative assistants.
  • Predictable Physical Work including fine-equipment installation and repair workers, protective services, gaming-industry workers, dishwashers, cleaning-equipment operators, food-preparation workers, and general mechanics.

The changing nature of careers including life span are already impacting work life. Gone is the era where you’d prepare for a career, stay in that career for most of your life and then retire. Children today may more easily live to age 100. According to the book, The 100-Year Life: Living and Working in an Age of Longevity, living to be 100 may impact careers in the following ways:

  • Length of career may span 60-70 years.
  • Average tenure in a job is likely 4.5 years or in some cases, less.
  • Half-life of a learned skill is 5 years (in some tech jobs this is more like 12-18 months).

Jobs LESS Susceptible to Automation

  • Managing and developing people
  • Applying expertise to decision making, planning, and creative tasks
  • Interfacing with stakeholders
  • Performing physical activities and operating machinery in unpredictable environments
  • Performing physical activities and operating machines in predictable environments

Remember that humans can still do things robots cannot do. Be in touch with your three parts of your mind– thinking, feeling, and doing mind all which can be clarified via assessments. The robot only has access to one mind–the mind driven by data or experience humans give it.

Three Parts of the Mind in the Job Search of the Future

  • Thinking (cognitive) What skills do I have that are difficult to automate or are related to technology? What knowledge could I obtain related to what is needed in the future? What experiences do I have/need to be an asset in the future of work?
  • Feeling (affective) What do I enjoy doing? Which features of my personality are helpful in this job? What aspects of company culture/work environment are most appealing to me?
  • Doing (conative) Do my instinctive strengths fit this job description? How can I communicate my instinctive strengths to the interviewer? We are all hard wired in a certain way.

In preparing for jobs of the future, be aware of your strengths and if you need to increase knowledge or experience, you can obtain certifications, training, or experience in several ways. Don’t forget the benefits of volunteering in obtaining needed experience in a changing and evolving job market. Take the free DISC assessment offered to Career Connectors attendees. Other assessments include the Myers Briggs or True Colors. Or the Kolbe A Index assessment. Only the Kolbe A Index assesses your “doing” brain that you’re born with. If you registered for this Career Connectors event, you may take the Kolbe A Index assessment free until March 19.

The Kolbe A Index Assesses the DOING Part of the Mind

Results of the Kolbe A Index Assessment provide you with information about your strengths in four areas according to how you naturally simplify, adapt, stabilize or envision.

Stephanie emphasized the importance of the DOING part of the mind, which so far only the Kolbe assessment addresses. While the first two, the thinking and feeling parts of the mind may change over time, the “doing” does not. We are each “hard wired” in the way we solve problems, make decisions, and take action. As a job seeker and employee we need to be able to communicate that on our resume and in the interview. Over time if there is not enough of a “fit” then it’s like putting a round peg in a square hole and explains why people in the long run may not be content with their job. All three aspects of the mind are important to understanding ourselves, but the “doing” part should be just as important to know about when examining our strengths.

“Kolbe Corp is hiring!” Stephanie is happy to announce.

  • Customer Service and Help Desk
  • Business Development Manager
  • Application Developer/Programmer

For more information or to apply visit their website.

ADP

Pam Farling, Talent Acquisition Business Partner

ADP for over 70 years has been a leader in business solutions.

As a global leader, ADP provides cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration, and offers outsourcing services, analytics, and compliance expertise.

This company has received wide industry recognition, proudly named to FORTUNE Magazine’s “World’s Most Admired Companies” list for 12 consecutive years.

Other industry recognition ADP has received

  • America’s Best Employer for Diversity by Forbes
  • Best Companies for Women by Fairygodboss
  • Top Companies by LinkedIn
  • Top 25 Companies for Women Technologists by Anita Borg Institute
  • Best Places to Work for LGBT Equality by Human Rights Campaign Corporate Notes
  • Best Companies for Multicultural Women by Working Mother
  • Best Company Culture by Comparably

Some of the benefits of working at ADP include the following:

  • Their culture which stresses Work-Life balance, teamwork, and diversity
  • A global company
  • Their career growth and brand where the company empowers employees to grow and provides resources to accomplish it, community involvement
  • Other Benefits like Stock options and 401K match, Leave policy for new parents/elder care, Wellness Program, and more

Current Open Positions

  • Associate Client Support Specialist
  • Client Support Specialist
  • Implementation Specialist
  • Implementation Consultant II-Time
  • Implementation Consultant II-HR
  • Implementation Consultant II-Payroll
  • Project Manager II
  • Payroll Team Leader
  • Payroll Specialist
  • Manager Client Services
  • Client HRBP I
  • Private Equity Relationship Manager
  • Implementation Executive
  • Client Success Executive

To learn more about ADP visit their website or to apply for a position in Arizona, visit their website.

USAA

Jeff Shewan, HR Associate

USAA, founded in 1922, “Insuring each other when no one else would” seeks to be the provider of choice for the military community. The mission of the association is to facilitate the financial security of its members, associates and their families through offering of a full range of highly competitive financial products and services.

The company employs 36,000 and serves 13 million members in several locations including Phoenix, Colorado Springs, Chesapeake, San Antonio, Tampa, and Dallas.

Benefits that make USAA Different

  • 401k Match
  • 34 Paid days off in first year
  • On-site Child Development Center
  • On-site recreational facilities
  • On-site Clinic
  • Free On-site Fitness Center
  • On-site cafeteria

MORE Benefits

  • Medical/Dental/Vision Insurance
  • Short Term & Long Term Disability Insurance (full-time employees)
  • Paid Parental Benefit (up to 12 weeks of pay for bonding when the child joins the family)
  • Adoption Assistance Plan
  • Educational Assistance Plan (eligible as of hire date, any degree, as many as you want)
  • And many more

USAA prides itself on Diversity and Inclusion.

  • Nearly all USAA employees sign up for at least one of their groups.
  • 20% of their employees are military veterans.
  • While not in the military, Jeff tells the attendees he’s learned so much via one of the company’s available groups, VetNet.

Types of Positions in Phoenix

  • Property & Casualty (P&C) includes auto and property, underwriting, insurance including auto and property, new member acquisition–For example Entry Level Sales Insurance Professional
  • Federal Savings Bank includes deposits, credit card, consumer lending, and real estate–For example Entry Level Bank Sales and Services Contact Center Representative
  • Others including Information Technology, Risk Management, and Audit/Compliance
  • Internships

Safety of Employees and the Pandemic 2020

Prior to last year (2020) USAA remote workforce was 6000. When the Pandemic hit, within 10 days, USAA had transitioned 30,000 employees to remote work. Safety of employees, Jeff emphasized, is always BIG. Currently, 94% of their workers are remote with no time scheduled when they’ll go back in person.

For more information about USAA, or to apply, visit their website.

Jeff adds tips for using the USAA website.

  • Search by city.
  • Notice that some full-time jobs are REMOTE anywhere.

Carvana

Daraleigh Lasseter, Senior Manager, Talent

Carvana commits to changing the way people buy cars by providing them an online car-buying solution that’s fun, fast, fair and powered by technology. Carvana says it is disrupting the car industry.

  • Founded in 2012, Carvana is now ranked as Arizona’s most valuable corporation.
  • 100% online car buying experience. No dealerships. No commissioned sales.
  • Carvana sold 200,000 cars online in 2020 and now plans for 450,000 cars in 2021.
  • Premium cards, 150-point inspection, no hidden fees.
  • 7 day money back guarantee, risk-free.
  • Consumers can also sell their vehicle to Carvana without making a purchase.

Open Positions at Carvana

Leadership Roles within Customer Care

  • Team Lead, Customer Care
  • Team Lead, Registration
  • Manager, Customer Care

Customer Care Support Roles

  • Quality Control Specialist
  • Quality Assurance Specialist

People Operations

  • Junior Recruiter
  • Talent Development Coordinator
  • HRIS Specialist (Workday)

At the time of the presentation there were 163 open positions in the Phoenix area and 900 throughout the country.

Apply today by visiting their website.

WealthWave

Jason Wiseman, Senior Marketing Director

WealthWave and its network of leaders call themselves the HowMoneyWorks Company. All independent business owners, they are shaking up the status of the financial industry to shift the advantage in favor of families all over North America. Their goal? They intend to create a financially literate world.

WealthWise consists of licensed professionals with turnkey solutions, ownership, digital marketing/media, start part-time, no layofffs or furloughs, hands on training and mentorship, and a long history of helping families.

Jason emphasizes not a single person has been laid off since he’s been with WealthWave. During the Pandemic, however, 15 million people were unemployed. Jason is convinced it didn’t have to happen that way if people were educated in finances. Today, 62% of people say they’d like to be their own boss except for the hurdles.

  • Only 21 out of 50 states require high schools to teach at least one class in personal finance.
  • Financial illiteracy is the number one Financial Crisis in the world. More than 5 billion people around the world can’t answer basic questions about money. Can you?

To learn more about WealthWave, or to apply, visit their website or contact Jason Wiseman.

Resources and Closing

CEO/Founder of Career Connectors Jessica Pierce closed the formal part of the online meeting. She reminded all in attendance of the many resources available online including career advice, webinars of the online events since the Pandemic started, urging everyone to please visit the website where you can take the DISC assessment for free, receive free head shots courtesy of Gordon Murray Flash Photo and other free resources.

Jessica thanked the 125 Career Connectors volunteers and anyone who’s donated to Career Connectors. Bloggers are needed who attend events, take notes, and work with Sheila to get the recaps posted on the Career Connectors Website.

Click for the Events Schedule for more information about special events such as the Tempe Virtual Jobs Fair March 16.

Jessica turned it over to Director of Operations for Career Connectors Sheila Coulam to explain the Breakout Rooms process where attendees are welcome to meet in smaller online groups to chat with the keynote speaker, hiring companies, resume experts, and LinkedIn coaches.

Special for you if you read to the end of this blog. Remember the promise of the flying car? Humanoid robots? Here are the highlights I discovered as I got side tracked thinking about jobs and other technology issues in the future. Enjoy.

12/12/2019 – Salary Negotiation: Make More Money

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Jack Milligan Salary Negotiation

Written by: Connie Huber, SHRM-CP PHR

Salary negotiations have always been a part of the hiring process. However, there has been a notable shift in negotiations being the new normal for today’s job seeker. What is the driving force behind this effort? Is it due to a tight labor market or access to salary information that gives candidates more confidence to exercise their negotiating power?

According to recent research from Robert Half determined the following:

  • 55% of professionals surveyed tried to negotiate a higher salary with their last employment offer. 16 point jump from similar survey released in 2018
  • Survey of 2,800 workers with equal member of senior managers, also found that respondents from Miami, San Diego and San Francisco were most likely to ask for more pay and those from Minneapolis, Philadelphia and Cleveland were the least likely.
  • 68% of male employees tried negotiating pay compared to 45% of women
  • More professionals ages 18-34 (65%) asked for higher salaries versus those ages 35 to 54 (55%) and 55 and older (38%).
  • In a separate survey, 70% of senior managers said they expected some back and forth negotiating from candidates. More senior managers said they were open to negotiating pay (62%) and benefits and perks (59%) than a year ago.

Keynote

Jack Milligan: Career HR Guy, Founding Partner, Founder and Instructor, Author! Jack’s career has allowed him to be involved and exposed to all aspects of HR. One of his most significant accomplishment was that he hired, or was involved in the hiring, of more than 20,000 employees. Needless to say, Jack is well-versed on the subject of salary negotiations.

Jack has come to the following premise:

  • Most people DON’T negotiate – 75% of those who could, DON’T
  • Of those who DO negotiate – most do it wrong
  • Only about 10% of those who could negotiate do it right – “according to Jack”.
  • Jack’s objective is to make us comfortable with being a 10% skilled negotiator

Negotiating is an art! Key competencies are patience and courage.

  • You get better with practice
  • Negotiating salary is intensely personal
  • Most people don’t ask – 75% accept
  • Negotiating is not just for today, but also for your future

WHY, we don’t negotiate?

  • Most don’t think we have the leverage to negotiate
  • Most are happy/relieved to have an offer
  • Gender differences play a key role along generational differences
  • Most people do not ask – they accept what is offered.
  • Those who do not negotiate leave a pile of $$$ on the table

Three legitimate salary channels of negotiation and realities:

  • Ultimatum: 5% succeed, over 70% fail. Excessive in both amount and attitude; creates lasting negative impression; 30% success rate. “Thank you for the $90K offer, I need to make at least $130k to get me to move.” Candidate is very “take or leave it”.
    • Reality: Works only in seller’s market where candidate is being recruited, has highly valued skills, is currently well situated and can afford to pass on an opportunity.
  • Demand: More sincere and reasonable, states a specific amount, leaves negotiation choice up to employer, allows walk-away without counter. 30% failure rate less than half of 70% at the demand point. “Thank you for the $90k offer I want at least $100k.”
    • Reality: Works only by default. States a certain number and is demanding. Lets the employer vacate the offer with a counter which includes unnecessary risk.
  • Requestive: Ask a question, implies flexibility, creates negotiable environment, makes positive impression, requires a response. Zero risk, 91% successful in getting something tangible, 9% get peace of mind. “Thank you for the $90k offer… do you have any flexibility in the offer, or do you have any room to negotiate, or do you have any wiggle room?”.
    • Reality: Works without failure or risk. Makes a positive statement to the employer while injecting uncertainty in an employer driven process. Creates an opportunity for positive negotiations. Maximizes the offer.

Final Thoughts:

  • NEVER/EVER accept the offer when it is given. Clarify any questions you have and take some time to think about the offer.
  • All jobs are temporary in today’s workforce. Realizing this early in the process will put us in the mindset of negotiation.
  • Practice patience (patience is the key to your success), courage and planning to get better at negotiation.
  • Do not accept the offer on the spot and do not hesitate to ask questions. Always ask appropriately.
  • 91% of those who tried the negotiation channels get some tangible results.

Hiring Companies

USAA
Andrew La Vine, Real Estate Manager

USAA’S mission is to facilitate the financial security of its members, associates, and their families through provision of a full range of highly competitive financial products and services. USSA seeks to be the provider of choice for the military community. Military members are a primary focus. Over 33,000 employees provide legendary service and quality products – 4800 of those employees are in Phoenix. Jobs include Customer Service, Insurance, Banking, IT Software Developers.

Current openings include customer service representative, entry-level adjuster, real estate processor, Java Software Engineer and Risk Compliance. Benefits are robust and cater to its employees. For more openings and information go online to the website to apply.

U-Haul
Alex Taylor, Corporate Recruiter

U-Haul was founded in 1945. U-Haul trucks and trailers can be rented anywhere in the US and Canada. Nationwide, U-Haul has 32,000 employees. The company has the largest truck fleet in the world; 20,000 independent dealers and over 1,900 company-owned centers.

Current openings include positions in every field. Contact center: customer service and sales; Corporate; accounting and project planners; Field: retail sales and customer service agents; and IT: software infrastructure software engineer. Benefits include medical, dental, vision and prescription. The company also emphasizes the health of its employees with its Healthier U program. For additional details visit U-Haul.

Resource

Career Connectors Academy
Landi Carfi, Brighton College, V.P. Corporate Training

Career Connectors is proud to partner with Brighton College to form Career Connectors Academy. The Academy offers a wide variety of accredited online college programs, along with many professional development classes. The focus is on quality and affordability. There are a number of online certificate programs such as IT, Business Management, Paralegal, Medical Assistant, Legal Nurse Consultant, and Online Professional Development classes.

All programs are on-line allowing students to study at their own pace. Career Connectors is offering no cost IT certifications at no cost to qualified people. Interested professionals must mention Career Connectors when talking to Brighton College Staff to receive the discounted tuition rate. Check out the website for further information.

Closing

Jessica Pierce closed the meeting by thanking Highlands Church and their volunteers. Happy Holiday wishes went to all! See the Event Schedule for information on upcoming 2020 events.

12/04/19 – Getting Comfortable with Being Uncomfortable

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Written by Gary Matsuda
The U.S. Navy SEALs have a saying: “Get comfortable being uncomfortable.” While not as harrowing as preparing for combat, the thought of networking still gets our insides twisted up in knots.

Keynote

Cary Pfeffer spoke to Career Connectors and called on us to get out of our minds and out the door and ready to build new connections. Cary brings a cumulation of 15 years as communication consultant with Clearcom Consulting and 20 years as a news anchor and reporter delivering news worthy stories to the public. You’d think with a career in broadcasting and speaking publicly that he’s a natural at people skills. But that wasn’t always the case. Especially in his early career, Cary was uneasy about using a network to build his career. Yet recognizing this and intentionally working to improve his professional skills and continually moving forward enabled him to take his career to higher levels.

Get out and Expand your Pool of Contacts!
Woody Allen said, ”80 percent of success is showing up.” So here’s to those who show up at Career Connectors’ meetings! Go ahead and get out there. Don’t wait until you’re in the mood to mix it up a bit with new people. Cary says no one will ever know who you are if you don’t put in the effort to be seen and become known.

Get Out and Learn Something New!
We learn best when we experience something novel, out of the ordinary, even when we’re a bit uncomfortable. Who knows who you’ll meet, or what you’ll learn from other’s experiences? In addition, you could gain valuable insights about what’s going on in your field and how you might be able to contribute or where you’ll need to improve. In a networking meeting, this is perfect for doing that in a low-risk environment.

Expand on Who You Know!
As Cary mentioned, no one will know you if your professional and social circle is closed. The more people you know, the more likely you’ll find the right people who can introduce you to the next big opportunity. Cary stressed that if anything, this is could be your most important take-away. During his career Cary worked with 3 professional agencies and despite that their specialty was to find him clients, not even one provided him with new work. Yet 60% of his business came from just 3 personal contacts. Go figure.

Before You Go Have a Plan
You shouldn’t go to a networking event empty handed. But that doesn’t mean fill your plate with hors d’oeuvres. What you should bring is your crafted story that would be of interest or helpful to potential contacts. The best meetings may have a theme, niche or curation that will give you a better idea of what kind of people will be there and so you can adjust your story accordingly. Knowing who might be there will help you decide if this could be a potential gold mine of clients/employers or not a good use of your time.
The best way to find out if your story will really connect is to try it out on new people who don’t really know you. On occasion you’ll fall flat but with practice, these in-person encounters will get you closer to the right people. Observe people’s reactions so you’ll know what best gets your message across and if necessary, fine-tune it so you can be even better next time. Did your pitch seem too long or not long enough? Does it solve a problem? Do you even have the right audience? It may take a few tries to get it right, but a potential employer can expect any candidate worth his salt to be able to tell a story that will resonate. Just don’t wait to test it out during a high stakes job interview!

What’s in a Name?
While you are your own favorite person and the most important thoughts ever imaged run through your head, never assume people will remember you, let alone remember your name. Help them along so they can more easily associate you with that personal label that you call your name.

Time Yourself
Balance your time so you can not only provide your input but also give others time to speak. Remember showing up is 80% of success? Respect the effort of others who also made the effort to show up (just like you did). Appreciate that they may not want to spend the whole event with you when there are dozens of other potential connections in the room.

Don’t Be a Card Dispenser
You’re more than a resume or LinkedIn profile. Likewise, the personal impression you make is more important than the 3 ½” X 2” card stock you’ve got in your pocket. As important as these resources are, don’t rely on a great looking business card, LinkedIn profile or resume to do the relationship building for you. Listen more than you speak, ask how you can be helpful. As Cary puts it: ‘Don’t be a serial card dispenser’ which could project an insincere impression or that you might be even a bit pushy. Instead, when you meet someone who could be a valuable connection, turn the tables and ask for their card.

After the Meeting
Make notes on who you’ve met. Now that you have their card, you can make notes on that and follow up with them as promised.
Because of our dependence on electronic apps, you’ll stand out if you make quick follow ups with the people you want to continue a relationship with. Handwritten notes? Who does that anymore? Why now you do of course!
Resources for more help from Cary Pfeffer:
• NoAppBook.com
• @CaryPfeffer

Hiring Companies

Century Link, Lisa Allen, Sr. Recruiter
Careers at Century Link let you get more out of your sales career. At Century Link you get work/life balance – there’s no working late nights, no weekends. There’s paid vacation, holidays, tuition reimbursement and generous medical, dental, vision coverage for your family.
Open positions:
Account Manager II – Outbound Sales
The Account Manager II-Outbound Sales Representative is responsible for growing revenue in the Small Business Accounts sector. The right candidate will possess the ability to place outbound calls daily to new and our existing Small Business clients. Must be able to effectively present sales recommendations to new account prospects and cultivate new opportunities within existing accounts.
Center Sales and Service Associate – Small Business
The Center Sales & Service Associate responds to phone calls in a fast-paced inbound contact center promoting and selling CenturyLink products and services to our Small Business clients. Successful Center Sales & Service Associates must respond with a high sense of urgency while providing extraordinary customer service. This will include answering questions regarding client accounts, fulfilling orders as well as troubleshooting problems. Our goal is to assist our clients with a first call resolution.

U-Haul, Alex Taylor Corporate Recruiter
U-Haul vehicles are everywhere. You can find them in far off places and accessible all over the United States and Canada so that they have a central headquarters doesn’t easily come to mind. But they do and it’s right here in Phoenix!
Their job opportunities cover a wide range of professions too. There are openings in every field including IT, field work and at corporate headquarters. U-Haul opportunities don’t stop at transportation. They’re also affiliated with Repwest Insurance, Oxford Insurance and Amerco Real Estate so there could be a chance to cross industries as well.
Current openings include Software Engineer, Software Infrastructure, Retail Sales, Customer Service Agents, Accounting and Project Managers.

Freedom Financial Network, Heather Marcom, Head of Talent Acquisition
As a 9 time winner of ‘Best Places to Work in Phoenix’ this place has got to be on your list of employers to target. You’ll be taken care of as you work to care for others as they live by their core values of:
Care. Act with integrity. Get Better. Collaborate.
Freedom Financial helps those who have hit hard times by providing debt relief, help negotiating debt down to get them credit worthy and helping to consolidate personal loans, when no one else will.
You can find their open positions at the Sky Harbor Airport office or at the new Tempe location.
Among these are openings in:
Call Center, Sales and operations
IT/Engineering/Data
Accounting
Contact them at www.FFNJOBS.com

Resources

Goodwill of Central & Northern AZ, Ron Mack
If you haven’t found a job yet, you probably haven’t been to a Goodwill Career Center.
Not just a retail store but it’s an organization that provides opportunities which serve the needs of community, help the professional job seeker become self-sufficient and get people back to work.
The Goodwill Career Center offers free career coaching, resume critiquing, job leads from employers, mock interviews, and digital skills training classes from beginning to advanced at several locations in the Phoenix area. This is much more than place for entry level jobs- you could start a long term new career at places like Amazon, Target and Home Depot.
The average age of people taking refresher courses with Goodwill is 45 -50. These courses include computer basics in Word, Excel, Power Point, Mac and Windows operating systems and North Star certification.

Grand Canyon University, Bri Guthrie and Shelby Greer

Interested in Getting Your Master’s Degree?
Want to get started or get a leg up in the IT industry? Or Nursing, Business, Leadership, Communication, Teaching? GCU’s online and evening programs have the flexibility you need!
Right now, GCU is offering alumni $2,000 in tuition credit. If you’re not an alumni, you can still get a 20% discount on evening classes.
For more information visit the Graduate Programs Office in Cypress Hall or https://www.gcu.edu/degree-programs/masters-degree

“A dream is your creative vision for your life in the future. You must break out of your comfort zone and become familiar with the unfamiliar and unknown.”

Denis Waitley

11/6/19 – The Future of Work…at Least for 2020

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Written by Jim McBride

The Future of Work

Keynote

From donut designer, grocery bagger, delivery driver, bank teller, restaurant server all the way up to casino accountant and business executive. This is the unique career journey of Jennifer Mellor, Chief Innovation Officer for the Greater Phoenix Chamber.

Your career arc may not include a yummy role in donut design like Jennifer’s, but her journey may help explain the fundamental change in the way companies are doing business and the expectations for career professionals to adapt and thrive.

How is the Future of Work Changing?
Start with the gig economy. Uber, Airbnb, freelancing and independent consulting are just a few of hundreds of examples where workers don’t want to be tied to a company or specific job and are using their own resources to generate income by gig.

Also, many companies are decentralizing their workforce and have liberated employees from the office cubicle farms. Technology has enabled work teams to connect from remote home offices and coffee shops across the globe.

It was once an expected career accomplishment to be employed with one company for 35 to 40 years. But, the motivation for staying or leaving for the next big step in a career journey has evolved. Today’s professionals tend to be focused on the type work they do and not an actual job. People are more personally mission-driven and seek opportunities to quench a thirst for life-long learning.

Industries and Hiring Demand
Statistics from the Maricopa County Bureau of Labor Statistics show the local industries with the most workers are restaurant/hospitality, healthcare, construction, local government, IT and financial services, among many others.

Occupations in high demand include customer service representatives, retail sales, registered nurses, operations management, office clerical and food prep. Although many are entry level, these roles are in such high demand they often serve as a gateway for career pathways.

Here’s encouraging good news for job seekers: An imbalance exists between the local industry demand for hiring and the supply of available skilled workers. Seasoned mid-level professionals with qualified transferable skills in business management, customer service, marketing, healthcare, engineering, technology and transportation are all in very high demand in the Phoenix area.

Jobs Replaced by Technology
The smartphone has replaced that old thing called a phone booth. Instead of a worker collecting all of those quarters from pay phones, developers are creating apps for the iPhone. It’s challenging to grasp, but the tech trend will continue as artificial intelligence and automation could replace lawyers, journalists, chefs, financial analysts, musicians, customer service representatives and data entry clerks.

Experts say that perhaps 30% of today’s jobs will be automated in the future, which means your technical skills and education requirements will likely become more important than ever.

However, soft skills will continue to endure and will be always be in demand through the job evolution. Hiring companies still look for strong communication, time management, conflict management, change management and storytelling skills. Artificial intelligence cannot replicate or fit into workplace culture.

So, keep evolving and remain relevant. Your employability skills will be in demand for change in 2020 and beyond.

Hiring Companies

USAA
Gay Meyer – Assistant VP of HR Regional Operations

The USAA Mission – The mission of the association is to facilitate the financial security of its members, associates and their families through the provision of a full range of highly competitive financial products and services. In so doing, USAA seeks to be the provider of choice for the military community.

  • Located in North Phoenix
  • 5000 Phoenix employees, 35,000 overall
  • Maternity/paternity paid leave, 12 weeks for each
  • Wellness Program – fitness center
  • 401k match – up to 8%
  • Performance related bonus opportunities
  • Education assistance – available day 1
  • 30% of new hires are veterans or military spouses
  • Looking for caring, passionate, approachable, authentic, dynamic, intuitive and empathetic individuals

Open Positions
Customer Service Representative
Loan Officer
Adjuster – entry level
Java Software Engineer
Protective Security Officer II
Risk/Compliance

U-Haul International, Inc.
Alex Taylor – Corporate Recruiter

  • Founded in 1945, corporate headquarters in Phoenix
  • 32,000 team members nationwide
  • 100,000 trucks, largest fleet in the world
  • 20,000 independent dealers and over 1,900 company-owned U-Haul Moving and Storage Centers
  • Industry leader in do-it-yourself moving, self-storage, moving supplies, propane and custom hitches
  • 401k and stock share plan
  • Medical, dental, vision insurance, prescription savings plan
  • Home and auto insurance, U-Haul kids’ program

Open Positions
Customer Service – Contact Center
Sales – Contact Center
Accounting – Corporate
Project Manager – Corporate
Software Infrastructure
Software Engineer

Resources

Career Connectors Academy Training Program
Landi Carfi – VP of Corporate Training

Brighton College is about creating the ultimate learning experience and driving employability skills for the working/non-working and the underserved.

Dreams fulfilled through better learning
We are proud to launch this new partnership with Career Connectors to offer the best support from both organizations from enrollment to employed.

We believe this starts by identifying your natural talents through behavioral and skill-based surveys and assessments. With this knowledge we help you identify a customized learning pathway, then leverage innovative technology to deliver these in-demand courses and programs that lead to improved employability skills:

  • Technical Support
  • Programming
  • Cyber Security
  • Medical Billing and Coding
  • Pharmacy Technician
  • Web & Graphic Design
  • Computer Aided Drafting & Design (CADD)
  • Short-term Allied Health Certificate Programs
  • Short-term IT Certificate Programs
  • Customer Service Certification Programs

Student and Career Services Support (resume help, mock interviews) for your journey.

Online, at your own pace!

30% Career Connectors discount on already affordable programs. Payment plans available.

Closing

Jessica Pierce encouraged all attendees to make full use of the career transition resources, speaking with the hiring companies, utilizing the professional resume writers, connecting with the LinkedIn coaches, getting a business portrait and taking the free DISC Assessment. Jessica also thanked the many partners and volunteers who supported the first-ever Career Connectors event held at GCU during the evening hours. The next gathering is Tuesday, November 12th at 9:00 am in Gilbert. Sheila Coulam will present “Confront Change with Confidence.”

8/1/19 – Career Advancement in the Culture of Contact Centers

by

Written by Jim McBride

Contact Center Panel featured companies

Panel

The contact center – or call center, as the terms are interchangeable – is the critical hub for serving clients/customers across multiple channels for nearly every organization large and small. Live-agent, chat, email and social media links consumers through thousands and thousands of interactions with the contact center.

In the Phoenix metro region, the contact center “industry” converges with the tremendous growth of financial services companies in delivering a hotbed of potential careers for the active and passive job seeker. Contact center roles are often a gateway into career growth and do not necessarily require starting at the entry level.

In front of a full house, Jessica Pierce facilitated two panel discussions addressing careers, advancement opportunities and workplace culture with eight high profile, award-winning contact centers in the financial services sector. Each company represented on the panel has been recognized by employer branding firm Best Companies AZ for workplace excellence so, clearly, they know their stuff.

For those in career transition, this was an excellent opportunity to hear first-hand from senior leaders how to get your foot in the door and grow your career within these respected organizations. All eight companies are in growth mode and looking to hire hundreds of employees.

Panel 1 – Career Advancement & Opportunities

Q – What can you tell us about entry level positions in your contact center and the potential career opportunities?

Farmers: We currently have openings for entry level sales and service positions, but we also have many openings for individual contributors, including back office processing, reporting, analytics, IT and project management.

Voya Financial: Customer service roles are a launch point for many of the higher-level jobs which require licensing (i.e. Series 6). Right now, we’re looking to fill roles in workforce management and benefits administration, which are not entry level.

USAA: We are targeting customer service and claims roles, which do not require previous experience. Representatives handle inbound calls from members. We’ll help you get licensed once you’re on board.

Freedom Financial Network: All of our customer service is inbound. No outbound calling. We have openings for debt relief, negotiators, back office payment processing and call center sales.

Q – What career pathways have you established within your company?

Freedom Financial Network: We call it a career ladder. You can move from an entry level 1, 2 or 3 position into supervisor or even over to sales and lending, which pays more. From there, we’ve had employees move into IT, marketing and training positions.

USAA: The progression is typically from associate – as we call them – to specialist to senior associate. We challenge our leaders to have career advancement discussions and develop a career trajectory. There are internal programs for learning IT skills, such as coding. We’re developing your skills for life, not just for USAA.

Voya Financial: We expect our leaders to prepare development plans and have conversations about career progression with their team members. Employees are empowered to ask questions and get involved. The entry level position is your entry point.

Farmers: On a formal basis there are career path discussions between managers and their employees. Informally, we have peer resource groups focused on diversity and like-minded ideas and interests. Want to become a leader? Well, let’s show you how to run a huddle.

Q – Are there opportunities for the mature job seeker who doesn’t want an entry level position?

Voya Financial: We have many roles based on experience. You could start as a senior representative.

USAA: We’re willing to go externally to find certain skill sets and experience. We do try to promote from within but sometimes there’s a real need to find fresh blood.

Freedom Financial Network : It’s a combination. Some of our roles require experience, but in the call center experience is not necessarily needed. Sales experience can come from any industry. Roughly 50% of our roles are filled externally.

Farmers: Promoting from within is important. But we cast our hiring net externally, as well. I recently hired a director from the outside. We have an immediate need for analytics and reporting skills, which will likely come externally.

Q – What is your company’s policy on promoting from within?

Farmers: There are growth opportunities for everyone, regardless of tenure. We will help you prepare for that next job and fulfill your career potential.

Voya Financial: We have an 18-month requirement for eligibility due to the complexity of the entry level roles. We want you as an employee to be comfortable. However, there are times when the eligibility requirement is waived.

USAA: The timeframe is 12 to 18 months in the current job to be eligible for promotion. Many of those next roles will require licensing, so it can take some time to learn.

Freedom Financial Network: You must be in the role for three months. We know that people want to move up the career ladder. We do not have any license-required positions.

Q – With the advancement of artificial intelligence (AI) how do you see technology impacting call center jobs? (from the audience)

Farmers: Technology, such as the bot, will have an impact on the most transactional of interactions with customers. However, there’s always going to be a need for critical thinking and emotional intelligence of the human being. We need empathy in the human contact. There will be a blend of technology and human interaction.

USAA: Our members want to talk with a human when they call in. The technology will make it easier to match the member with the representative that’s best equipped to assist a specific need or demographic.

Panel 2 – Culture & Employee Engagement

Drew Foster – American Express, Director of US Recruiting
Sherry McFadden – State Farm, Customer Care Center Director
Renee Brown – Vanguard, Senior Recruiter
Christine Sorensen – Charles Schwab, Team Manager Participant Services

Q – What does culture fit mean to you? What’s it like working for your company?

Vanguard: It’s a culture of empathy and communication. We all have to be mindful that the investment industry language can go over people’s head. We have a team environment focused on employee development.

Schwab: We’re here to help everyone grow and succeed. Someone’s always available to help, no matter what the situation. We conduct an assessment to determine ethics, teamwork and the type of work environment that would be the best fit for the candidate.

State Farm: We’re a relationship company steeped in integrity and tradition. We’re your neighbor. We’re there after a hurricane or an auto accident. That’s our culture, we care.

Q – How do you get your foot in the door? Do you have to start at entry level jobs?

AMEX: Some roles will require entry level experience at first, but not all. It depends on your skill set. I’m currently looking for workforce management skills, which does need entry level experience.

Vanguard: We’re regulated, so many roles require licensing and then you work your way up. You can pursue internal opportunities after one year. We have hired supervisors from the outside. About 85% of our hiring is from within.

Schwab: It really depends on your experience and license requirements of the role. We have lots of room for growth and it’s important to have those development discussions with your manager.

Q – What are the hot jobs at your company right now?

AMEX: Senior manager (supporting 18 cruise lines), director of workforce management, sales, fraud, team leaders.

State Farm: Enterprise technology, software development, coding, data scientist, frontline supervisors, bilingual supervisor, sales and service.

Vanguard: Data science, IT, senior financial planner.

Schwab: Always hiring in participant services and investor services. Our operation has 60 different departments and there are always openings.

Q – Describe the family friendliness of your call center. What support do you provide? (from the audience)

Vanguard: We have a 37.5-hour work week Monday through Friday. No weekends. All shifts end no later than 8:00 pm.

Schwab: Four 10-hour days are available. Paid four-week sabbatical every five years.

State Farm: H.O.P.E. – Helping Others Parent Effectively program.

AMEX: 20 weeks of maternity/paternity leave for parents.

Resource

Introducing – Career Connectors Academy Training Program

Landi Carfi, VP of Corporate Training – Brighton College

Brighton College is excited to announce its new partnership with Career Connectors that connects professionals in career transition to hiring companies and quality resources.

Career Connectors and Brighton College share similar values and focus on their clients, making both organizations stand out from the crowd. Brighton’s mission and goals ensure their students’ greatest success, and Career Connectors, as Arizona’s fastest growing job candidate program, strive to land people in the career of their dreams. They are working hand in hand to provide affordable online education certificate programs.

Based on Career Connectors’ partnership with Brighton College, a few of the best accredited online certificate programs are being offered to Career Connectors’ participants at a reduced rate. The online education certificate programs available include:

  • Cyber Security Institute
  • Business Institute
  • Allied Health Institute
  • Legal Medical Institute
  • Paralegal Institute
  • Professional Development

Event Sponsor

Optima Tax Relief

Ben Simpson – Vice President, Phoenix Operations

The Optima Tax Relief team has had one vision since inception – to help Americans nationwide deal with the aggressive collection policies of the State/IRS tax agencies.

  • Founded 2011
  • 80 employees in AZ; 100 by end of 2019
  • No tax knowledge required to get hired
  • Promote from within
  • Hiring leaders as operations grow
  • Team environment – “mischievous fun”

Open Positions
I/T Jr. Systems Administrator
Resolution Support Representative
Customer Service
Inside Sales

Resources and Closing

Jessica thanked the many partners and volunteers for their contributions to the Career Connectors event. Job seekers were encouraged to utilize the many transition resources – professional resume writers, career coaches, LinkedIn coaches and take the free DISC assessment. Next up on the calendar: Connecting with Top Staffing Firms to Find Your Next Career, Thursday August 15th in Scottsdale. Stay tuned for weekly emails and LinkedIn posts.